What are the responsibilities and job description for the Customer Service Representative position at Colonial Surety?
Job Summary:
The Customer Service Representative will interact with the company’s customers by addressing inquiries, assisting with applications and general product questions.
Location:
Woodcliff Lake, NJ
In-office working environment. (This is not a remote or hybrid position.)
Duties and Responsibilities:
- Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
- Collects and enters orders for new or additional products and services.
- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that the appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records customer interactions with details of inquiries, complaints or comments.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Typing, MS Office, and or Google Office Suite proficiency is a must.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required - preferably in an office setting.
Salary & Benefits:
- 45k annually paid bi-weekly consistent with the company's payroll.
- Medical, Dental, and Vision Insurance are available day of hire.
- Paid time off and paid holidays - 2 weeks PTO and 1 week sick time the first year.
- Clear succession path.
- 401k plan when eligible.
Schedule:
- 8:30 am-5:30 pm
- 1 hour lunch
- Monday to Friday
- No nights, no weekends
Please note: All staff must wear business attire, to include wearing suite and tie and clean shaven for males. Females must dress in business attire, to include suits, business dresses, etc.
Salary : $45,000
