Completion Coach

Columbia Basin College (CBC) is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals.

The Completion Coach (CC) will assist in the delivery of comprehensive specialized services to enhance the retention and completion results of students at Columbia Basin College.  The CC will employ proactive interventions for at-risk students, academic progress monitoring, general systems navigation, educational planning, success coaching and academic advising to support retention, persistence, and completion.  This position will be responsible for retention efforts and advising for students, and for a comprehensive communication plan to assist students with college transition. 

The Completion Coach reports to the Director for Advising, Retention & Completion.

This position is receiving applications until February 9, 2025 at 11:59 PM PST. The College will conduct initial interviews with selected candidates via Zoom and will conduct on-campus interviews with finalists.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Ashley Jordan at ajordan@columbiabasin.edu or (509) 542-4567. 

• Provide intentional, holistic support to students throughout their time at the College;
• Develop, manage and facilitate a student contact program to assist with college transition and to provide support throughout the quarter;
• Develop and manage an academic early warning intervention program and provide follow-up services for referred students to identify and apply retention and completion strategies;
• Develop, monitor and facilitate a degree completion intervention process to alert students to the graduation process;
• Provide timely and accurate educational information to students regarding pathways, degrees, certificates, courses, college policies and procedures as well as campus resources;
• Assist students in identifying effective problem-solving skills, self-advocacy approaches, decision making and personal responsibility;
• Disseminate information on programs and services to students, College staff and the community; and
• Perform other duties and responsibilities as assigned.

• Bachelor's degree from an institutionally accredited college or university; 
• Two (2) years of experience working with diverse populations of varied ethnicities, ages, backgrounds and abilities in an educational, nonprofit or social service setting; and
• Experience giving oral presentations in a group setting.

Preferred Qualifications

• Master's degree from a regionally accredited college or university;
• One (1) year of experience working with under prepared adults, first generation college students, and/or students with special needs;
• Bilingual and biliterate in English and Spanish; and

• Experience in a community college setting.

Competencies

Administrative Skills: Promptly respond to requests for service and assistance; keep others in the loop as needed; maintain orderly physical and electronic records; present a professional image to students/public; follow policies and procedures;

Job Knowledge: Familiar with all the aspects of the job to be done and the environment under which that work is accomplished; a broad understanding of work as it applies both to the job and the organization;

Quality Management: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality;

Understanding Instructions: Ability to comprehend work orders and directions; trusted to fully and completely carry out directions or work orders; ability to effectively and efficiently apply job knowledge and skills to a directive;

Attitude Toward Progress and Change: Cooperate and support change and new processes; acceptance and quality performance throughout change;

Oral & Written Communication: Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Student Centered: Attention, interest, activities and efforts are centered upon the best interest of students; create and support an environment that enables learners to achieve their personal, academic, and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department; 

Support for Diversity, Equity and Inclusion:  Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting.  Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Accountability: Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; and

Teamwork: Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the "Yes And" culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity).

This is a full-time, overtime eligible, professional staff position. The typical work hours for this position are Monday through Thursday 7:00 a.m. to 4:30 p.m., and Friday 7:00 a.m. to 12:00 p.m.; however, work hours will vary due to work demands (this will include evening and weekend work as required).

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

CBC offers excellent medical/dental insurance, life insurance, long-term disability, paid leave, retirement plans, and a variety of benefit options. Please view the “Benefits” tab for comprehensive benefits information.

Successful candidates must meet the following requirements:

• Provide proof of lawful permanent residency or other appropriate work authorization as required by the Immigration Reform Control Act of 1986.
• Disclose any substantiated findings or any ongoing investigations related to sexual misconduct as required by RCW28B.112.080.
• Pass a criminal background check. Note: information learned during the criminal background check will not necessarily preclude employment but may be a factor in eligibility for the position.
• Verify education at time of hire.
• Maintain an alcohol-free and drug-free workplace during employment.

OTHER JOB ELEMENTS
The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS
While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Work environment includes office and other settings as appropriate. It is a fast paced and sometimes stressful service environment.  The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises. This position has an occasional need for travel.

Salary : $61,306 - $67,767