Patient Care Coordinator

We are seeking a dedicated and professional Patient Care Coordinator to join our team. This role is crucial in ensuring a seamless and supportive experience for our patients. The ideal candidate will excel in managing patient registrations, tracking quality measures, coordinating with referring specialists, and providing essential support for patient care and follow-up. As the face of our practice, you will embody our commitment to exceptional care and professionalism. If you pride yourself on being a positive motivator that is patient focused, we invite you to join our team!

Key Responsibilities:

1. Patient Registration and Scheduling:
   • Register new patients and maintain accurate and up-to-date records.
   • Schedule patient appointments and follow-ups, ensuring optimal timing and coordination with other providers.
   • Greet patients promptly, determine their needs, and respond accordingly using a standardized script.
   • Answer the telephone, schedule appointments and follow up on no-shows per clinic policy. Accurately documents all no-shows within the system. Call patients to relay information from the clinic and/or to schedule or reschedule appointments.
   • Manage the telephone effectively to coordinate calls between the patients, the providers, referring providers, office personnel, vendors, etc.
   • Respond to telephone and personal inquiries from patients.
2. Quality Measures and Compliance:
   • Track and monitor quality measures to ensure compliance with healthcare standards.
   • Ensure that patients receive vaccines and other preventive care according to established schedules.
   • Collaborate with insurance companies and pull patient reports to ensure patient visits are compliant with core measures.
3. Medication and Treatment Follow-ups:
   • Monitor and manage ADHD medication follow-ups to ensure patients adhere to prescribed treatment plans.
   • Assist patients with understanding and managing their medication needs.
   • Contact and schedule patients recently seen in the emergency room as the doctor deems necessary.
4. Coordination with Referring Specialists:
   • Communicate effectively with the practices of referring specialists to ensure coordinated and comprehensive patient care by providing relevant patient information between practices.
   • Consult and collaborate with other healthcare providers and specialists to set up patient appointments and treatment plans.
   • Assist with patient records transfers.
5. Patient Resources and Support:
   • Provide information and resources to patients regarding available programs and services.
   • Act as a resource for patient inquiries, offering guidance and support as needed.
6. Charting and Documentation:
   • Maintain thorough and accurate documentation in compliance with charting guidelines.
   • Understand and apply ICD-10 and CPT codes for proper coding and billing.
   • Prepare and maintain electronic patient charts to include gathering statistical data, gathering demographic and insurance information from patients, and inspecting patient records to ensure completeness prior to appointment time.
   • Scan documents into the patient’s electronic medical record under the correct folder. Process medical record requests.
   • Accurately document telephone calls and encounters in patient’s chart.
   • Accurately types reports and correspondence.
7. Patient Recall and Follow-Up:
   • Manage patient recall processes to ensure timely follow-ups and adherence to care plans.
   • Implement strategies for effective patient outreach and engagement.
8. Professional Representation:
   • Serve as the face of the practice, demonstrating a professional and friendly demeanor in all interactions.
   • Uphold the practice’s values and ensure a positive patient experience.
   • Demonstrates excellent communication and listening skills toward patients and families.
   • Consistently dresses neatly and professionally. Wears office uniforms. Maintains proper hygiene.
   • Maintains strict confidentiality with regard to all patient care and clinic information.
9. Supplemenetary Responsibilities:
   • Maintains effective communication and is a team player. Works well with co-workers and providers to provide quality and professional workplace. Carries out duties in a patient, courteous, and tactful manner. Is a self-starter, works well without constant supervision, and can move from one task to another efficiently. Able to follow directions well, accept constructive criticism, and works well with multiple interruptions.
   • Maintains a positive attitude while contributing to a positive work culture.
   • Consistently attends scheduled staff meetings.
   • Accepts accountability for attendance and punctuality.
   • Participates in the training and orientation of new staff.
   • Attend meetings and training sessions with incentive programs.
   • Must be able to prioritize duties to meet deadlines.
   • Complies with infection control, lab, and safety policies and procedures. Compliant with HIPPA and OSHA yearly training.
   • Processes patient payments according to policy. Balances cash register before and after clinic. Ensures all bills are accounted for before lunch and before close.
   • Keeps waiting room tidy and picked up throughout the day.
   • Provide backup assistance to patient care team as needed.
   • Complete all other duties as assigned.

Qualifications:

1. Education: A high school diploma or equivalent is required; associate’s degree or higher education in a medical-related field is desirable.
2. Experience: Previous experience in a healthcare setting is highly desirable. Familiarity with patient care coordination, quality measures, and medical coding is a plus.
3. Skills:
   
   • Strong organizational skills and attention to detail.
   • Excellent communication and interpersonal abilities.
   • Ability to work effectively both independently and as part of a team.
   • Proficiency with electronic health records (EHR) and medical office software.
   • Proficiency with Microsoft products including but not limited to Outlook, Excel, Word, and Teams.
   • Familiar with ICD-10 and CPT coding.

Working Conditions:

• Full-time position with standard office hours, Monday through Friday, 8:00am-5:00 pm.
• Occasional flexibility may be required to accommodate patient needs and practice requirements.
• Must be able to lift up to 15 pounds.

Benefits:

• Health Insurance, Copay, and HSA-eligible plans available
• HSA, clinic contributes $100 per month for those participating in an HSA Eligible Plan
• Dental Insurance
• Vision Insurance
• Group Term Life & AD&D
• 401K with employer contributions
• PTO and Paid Holidays
• YMCA membership discount
• No weekends, Evenings, or Holidays
• Uniform allowance

• Competitive wages

We look forward to welcoming a dedicated Patient Care Coordinator to our team who is committed to enhancing patient care and contributing to our practice’s success.