What are the responsibilities and job description for the Office or Remote Member Services Representative position at Columbus Global Home Health?
Columbus Global Home Health -
Columbus Global Home Health is seeking a dedicated and compassionate Member Services Representative to join our team. This role will be responsible for providing exceptional customer service to our members and ensuring their needs are met in a timely and efficient manner. The ideal candidate will have strong communication skills, a customer-centric mindset, and a passion for making a positive impact in the lives of our members.
Key Responsibilities :
- Act as the primary point of contact for all member inquiries and concerns.
- Provide timely and accurate responses to member inquiries via phone, email, and chat.
- Demonstrate a deep understanding of Columbus Global Home Health's services and policies to effectively assist members with their needs.
- Process member requests, including enrollment, claims, and eligibility changes.
- Collaborate with other departments to resolve member issues and provide exceptional service.
- Keep accurate records of all member interactions and update member profiles as needed.
Qualifications :
Why Work With Us?
Columbus Global Home Health is a leader in home healthcare services, dedicated to providing high-quality care to our members. As a Member Services Representative, you will have the opportunity to make a meaningful impact in the lives of those we serve. We offer a competitive salary, benefits package, and opportunities for growth and advancement within our organization.
Join our team and be a part of an organization that values and supports its employees in their personal and professional development. Apply today and become a part of the Columbus Global Home Health family!
