Conference and Events Planner

Essential Functions :

1. Fantastic customer service ethic, embracing the Nationwide Hotel and Conference Center mission statement with high emphasis on exceeding Clients’ expectations at all times and always providing authentic hospitality to each and every Guest.

2. Ensures the accurate and timely flow of information, superior levels of performance and dependable and friendly service to external and internal clients.

3. Supervises the planning and coordination of meetings and events, and guest room related activities (related to assigned group), to ensure the obligations by the hotel and client are met with satisfaction. Act as liaison between Sales and the Operations Team by disseminating appropriate information as it relates to the meeting and / or event.

4. Manage and monitor room blocks according to contract specifications to include, room block cut-off dates, review room pick-up, and attrition.

5. Manage and monitor food and beverage minimums according to contract specifications.

6. Maintain strong client relations and ensure that meeting / event specifications are communicated and executed for a successful meeting experience. Organize and conduct pre / post meetings with assigned groups.

7. Effectively upsell throughout the pre-meeting / event and event phase, to include : food and beverage, amenities, audiovisual and special request services.

8. Responsible for setting up master bill routing in and ensuring each guest in system as a package (price) attached to the booking. After completion of each assigned meeting, review master group folios and proforma at the end of each meeting for accuracy.

9. Ability to multi-task multiple meetings / and or events simultaneously and at different planning stages. Identifies operational challenges / and or opportunities related to meeting and / or event and develops seamless solutions.

10. Participate in site tours with contracted clients as well as potential clients

11. Is actively engaged in the daily operations of the conference center.

13. Monday – Friday. Occasional weekend work and evenings required based on business volume.

14. Participate in the property Manager on Duty Program.

15. Other Duties as assigned.

Physical Requirements :

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

1. This position requires walking the property, to include site tours of the facility with guests and checking on events throughout the day.

2. Ability to stand and walk for 8 hours

Qualifications, Education, Experience, Skills, and Abilities :

or’s Degree preferred or at least 2 years work experience in catering / event planning in the hospitality industry.

ence with Delphi and Maestro operating systems preferred

Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Mail Merges, Email and Web searches.

ent interpersonal skills both in person and by phone with high level of professionalism to deal effectively with all types of personalities.

organizational skills – ability to prioritize, multi-task, direct and solve problems effectively with little supervision.

enthusiastic and self-motivated.

management and ability to prioritize projects.

y to work with and win over multiple personalities when planning one event for a successful overall outcome.

y to fully deliver on guests’ expectations.

y to work collectively and collaborate with multiple departments to ensure all details are communicated and flawlessly executed.

for detail to ensure all spaces and set ups are worthy of a distinct, sophisticated events campus.

y to stay current and fresh with industry trends to provide our clients with progressive ideas that have “wow factor” for their event

Travel

Local and regional travel may occasionally be required. This position requires the successful candidate to have a valid Ohio Driver’s license. The successful candidate would have to provide proof that s / he has a valid driver’s license upon being hired.

Nationwide Hotel and Conference Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace / EOE.