What are the responsibilities and job description for the Senior Conference and Events Planner position at Columbus Hospitality Management?
Essential Functions :
1. Fantastic customer service ethic, embracing the Nationwide Hotel and Conference Center mission statement with high emphasis on exceeding Clients’ expectations at all times and always providing authentic hospitality to each and every Guest.
2. Mentors and offers assistance to the planning department to ensure the accurate and timely flow of information, superior levels of performance and dependable and friendly service to external and internal clients. May be asked to review individual’s work and work areas.
3. Foster a positive and collaborative team environment, setting clear goals, providing constructive feedback, and motivating team members to achieve excellence.
4. Oversee and / or provide training for new hires and current team members to ensure consistent service delivery and adherence to company standards.
5. Conduct regular performance reviews and provide coaching to ensure individual and team growth.
6. Planning and coordination of meetings and events, and guest room related activities (related to assigned group), to ensure the obligations by the hotel and client are met with satisfaction. Act as liaison between Sales and the Operations Team by disseminating appropriate information as it relates to the meeting and / or event.
7. Infuses creativity and enthusiasm to bring energy to the conference center environment with the goal of providing a unique meeting experience for our guests. Mentors planning managers to uphold these standards.
8. Collect and act upon client feedback to improve the team's service and overall guest satisfaction.
9. Manage and monitor room blocks according to contract specifications to include, room block cut-off dates, review room pick-up, and attrition.
10. Maintain strong client relations and ensure that meeting / event specifications are communicated and executed for a successful meeting experience. Organize and conduct pre / post meetings with assigned groups.
11. Effectively upsell throughout the pre-meeting / event and event phase, to include : food and beverage, amenities, audiovisual and special request services.
12. Responsible for setting up master bill routing in and ensuring each guest in system as a package (price) attached to the booking. After completion of each assigned meeting, review master group folios and proforma at the end of each meeting for accuracy.
13. Ability to multi-task multiple meetings / and or events simultaneously and at different planning stages. Identifies operational challenges / and or opportunities related to meeting and / or event and develops seamless solutions.
14. Participate in site tours with contracted clients as well as potential clients
15. Average 40 – 45 hours per week, weekly schedule based on business volume.
16. Monday – Friday. Occasional weekend work and evenings required
17. Participating in Nationwide Hotel and Conference Center’s Manager on Duty Program.
18. Other Duties as assigned.
Nationwide Hotel and Conference Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace / EOE.
