What are the responsibilities and job description for the Campground Team Member at The Wilds position at Columbus Zoo and Aquarium?
This isn’t just another seasonal role—this is an opportunity to join a team dedicated to wildlife conservation while providing exceptional guest experiences in a unique, outdoor environment. As a Campground Team Member at The Wilds, you’ll play a vital role in creating a welcoming and enjoyable stay for our guests while supporting the mission of the Columbus Zoo Family of Parks. If you’re looking for a fulfilling seasonal position that blends guest service with outdoor engagement, we’d love to hear from you!
Guest Services and Operations
Guest Services and Operations
- Distribute appropriate parking passes tailored to guest experiences.
- Check guests into their assigned sites efficiently and accurately.
- Greet and direct guests upon arrival.
- Answer guest inquiries regarding The Wilds and its conservation initiatives.
- Process sales transactions accurately and securely using cash and credit card systems.
- Take personal responsibility for resolving customer complaints and refer unresolved issues to management.
- Develop and maintain a working knowledge of the Campground, site locations, and available offerings.
- Educate guests on current activities and tours at The Wilds.
- Maintain up-to-date knowledge of stock within the campground store and assist guests with their needs.
- Keep the store clean, well-stocked, and inform management of low inventory.
- Provide assistance with special events held at the campground.
- Assist with light outdoor maintenance as needed.
- Perform daily vehicle inspections to ensure safe and efficient operations
- Keep all vehicles clean and well maintained
- Operate shuttle vehicles safely while following all traffic and operational guidelines
- Maintain a positive and professional attitude while ensuring guest and team safety.
- Operate two-way radios for effective communication with team members and management.
- Adhere to all safety protocols and operational guidelines.
- Comply with The Wilds’ Drug-Free Workplace Policy and successfully pass required background checks.
- Strong verbal and written communication skills.
- Ability to adapt to changing circumstances in a fast-paced work environment.
- Effective guest service skills and ability to work without direct supervision.
- Commitment to providing a welcoming experience and upholding guest service standards.
- Ability to work collaboratively with team members across The Wilds and Columbus Zoo Family of Parks.
- Basic knowledge of wildlife and plant species preferred.
- Previous retail, customer service, or sales experience preferred but not required.
- Positive and professional attitude.
- Must be at least 21 years of age.
- Ability to lift and move heavy objects (up to 25 lbs) as needed.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Willingness to adjust schedule based on weather conditions, guest attendance, and department needs.
- Maintain appropriate employee appearance.
- Possession of a valid state-issued driver’s license with a good driving record.
- Subject to a criminal background check and Bureau of Motor Vehicles (BMV) review.
- Subject to The Wilds’ Drug-Free Workplace Policy.
- This position is not eligible for overtime pay.
