Campground Team Member at The Wilds

Overview

This isn’t just another seasonal role—this is an opportunity to join a team dedicated to wildlife conservation while providing exceptional guest experiences in a unique, outdoor environment. As a Campground Team Member at The Wilds, you’ll play a vital role in creating a welcoming and enjoyable stay for our guests while supporting the mission of the Columbus Zoo Family of Parks. If you’re looking for a fulfilling seasonal position that blends guest service with outdoor engagement, we’d love to hear from you!

Responsibilities

Guest Services and Operations

• Distribute appropriate parking passes tailored to guest experiences.
• Check guests into their assigned sites efficiently and accurately.
• Greet and direct guests upon arrival.
• Answer guest inquiries regarding The Wilds and its conservation initiatives.
• Process sales transactions accurately and securely using cash and credit card systems.
• Take personal responsibility for resolving customer complaints and refer unresolved issues to management.
• Develop and maintain a working knowledge of the Campground, site locations, and available offerings.
• Educate guests on current activities and tours at The Wilds.
• Maintain up-to-date knowledge of stock within the campground store and assist guests with their needs.
• Keep the store clean, well-stocked, and inform management of low inventory.
• Provide assistance with special events held at the campground.
• Assist with light outdoor maintenance as needed.

Vehicle Operation and Maintenance

• Perform daily vehicle inspections to ensure safe and efficient operations
• Keep all vehicles clean and well maintained
• Operate shuttle vehicles safely while following all traffic and operational guidelines

Safety and Compliance

• Maintain a positive and professional attitude while ensuring guest and team safety.
• Operate two-way radios for effective communication with team members and management.
• Adhere to all safety protocols and operational guidelines.
• Comply with The Wilds’ Drug-Free Workplace Policy and successfully pass required background checks.

Qualifications

Skills and Experience

• Strong verbal and written communication skills.
• Ability to adapt to changing circumstances in a fast-paced work environment.
• Effective guest service skills and ability to work without direct supervision.
• Commitment to providing a welcoming experience and upholding guest service standards.
• Ability to work collaboratively with team members across The Wilds and Columbus Zoo Family of Parks.
• Basic knowledge of wildlife and plant species preferred.
• Previous retail, customer service, or sales experience preferred but not required.
• Positive and professional attitude.

Physical and Schedule Requirements

• Must be at least 21 years of age.
• Ability to lift and move heavy objects (up to 25 lbs) as needed.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Willingness to adjust schedule based on weather conditions, guest attendance, and department needs.
• Maintain appropriate employee appearance.

Compliance and Safety

• Possession of a valid state-issued driver’s license with a good driving record.
• Subject to a criminal background check and Bureau of Motor Vehicles (BMV) review.
• Subject to The Wilds’ Drug-Free Workplace Policy.
• This position is not eligible for overtime pay.

If you’re ready to be part of a team that makes a difference while enjoying a dynamic and engaging work environment, apply today!