Seasonal Zipline Guide at The Wilds

Overview

This isn’t just another seasonal role—this is an opportunity to join a team dedicated to providing an exciting, safe, and memorable experience while contributing to wildlife conservation. As a Seasonal Zipline Guide at The Wilds, you’ll oversee zipline safety and operations, ensuring that all guests enjoy their adventure while learning about The Wilds’ conservation efforts. If you’re passionate about the outdoors, safety, and guest engagement, we’d love to hear from you!

Responsibilities

We train you!

Safety and Equipment Management

• Properly fit harnesses and helmets, ensuring all personal safety equipment is used correctly.
• Conduct a course rescue takedown when necessary, under the guidance of a Lead Guide, using the Rescue bag.
• Oversee the progress of an assigned participant group, ensuring their safety and enjoyment.
• Perform a complete daily inspection of all course components and gear, ensuring everything is in top condition.
• Clearly communicate safety procedures and guidelines to participant groups to ensure understanding and compliance.
• Model effective risk management through strong communication, accurate record-keeping, and adherence to company policies and safety protocols.

Guest Engagement and Education

• Coach participants in proper ziplining techniques and conduct a thorough screening of course applicants.
• Safely transfer participants on and off the zipline.
• Develop and deliver an engaging interpretation of The Wilds’ conservation efforts while zipping visitors through animal areas.
• Act as a professional representative of The Wilds in dress, language, and attitude.
• Greet and inform guests about tour options, logistics, and any other relevant information.

Operational Support and Teamwork

• Assist with daily housekeeping and groundskeeping tasks to maintain a clean, organized environment.
• Support other departments, such as the gift shop, restaurant, or shuttle, when necessary.
• Strive to further the mission of The Wilds and support the Columbus Zoo Family of Parks.
• Adapt to changes in the posted schedule based on weather conditions, guest attendance, and operational needs.

Qualifications

Education and Experience

• High school diploma or equivalent required; some college coursework is a plus.
• Minimum age of 18, with a maximum weight of 250 lbs.
• Experience in public speaking, customer service, or similar roles is preferred.

Skills and Abilities

• Positive, professional attitude with a strong emphasis on safety.
• Ability to perform at least one pull-up.
• Comfort and ability to work outdoors in various climates.
• Ability to adapt easily to changing circumstances in a busy work environment.
• Able to work at heights, including moving along cables over 50 feet above the ground.
• Ability to walk, stand, and hang in a harness for extended periods of time.
• Must be able to lift and carry up to 25 lbs and hike one mile per day with inclines.
• Ability to operate a two-way radio effectively.
• CPR/First Aid training preferred.

Physical and Schedule Requirements

• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Positive attitude with a commitment to excellent service and upholding guest service standards.

Compliance and Safety

• Successfully complete Guide Training, passing both written and on-course assessment tests.
• Develop and maintain cooperative relationships with all Wilds/Zoo team members.
• Strong communication skills, both verbal and written.
• Possession of a valid state-issued driver’s license.
• This position is not eligible for overtime pay.
• Subject to The Wilds' Drug-Free Workplace Policy, criminal background check, and BMV check.

If you’re ready to provide an unforgettable experience for guests while embracing the outdoors and wildlife conservation, apply today!