Clerk III

Under the general supervision of the Executive Office Manager II, the Clerk III (MV & PT) is required to have a thorough knowledge of automobile registration, titling procedures, and the Property Tax System. This individual has daily contact with the public and is responsible for processing an annual average of 134,000 vehicle transactions including, but not limited to, license renewals, dealer transactions, subcontractor renewals, fleet registrations, internet transactions, and title transfers. The Clerk III (MV & PT) is responsible for accurately inputting and balancing over $8 million dollars in collections annually and average daily collection and balancing of over $50,000 in property taxes. All Tax Office personnel are required to research, interpret, and apply Texas Department of Motor Vehicles Manuals, Property Tax Code, and Texas Comptroller of Public Account Laws and work closely with the Texas Department of Motor Vehicles, Comptroller’s office, local dealerships, Comal Appraisal District (CAD), delinquent tax attorneys (MVBA) and all other entities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Duties include the following: 

PROFESSIONAL CUSTOMER SERVICE

• Serve customers at the counter by registering and transferring vehicles, accurately input monthly transactions in the Property Tax System and provide assistance with other transactions as required.
• Produce and mail out registration renewals and property tax receipts.
• Process dealer transactions for new and used car sales within a 48-hour turnaround.
• Coordinate with the Texas Department of Motor Vehicles and the Texas Comptroller of Public Accounts to respond to citizen requests in a timely, professional manner.
• Assist customers with Specialty license plates and contact them by phone when the plates have arrived. 
• Filing of penalty and interest waivers, beer wine and liquor licenses. 

 PROFESSIONAL CONDUCT 

• Be proactive. Seek new and improved ways to perform daily tasks to increase efficiency.
• Assist with additional duties or tasks as required.
• Work with limited supervision and communicate with the supervisor regularly.
• Accept and adapt to office changes.
• Assist fellow personnel in all departments and other offices as needed.
• Display good decision-making skills.
• Display leadership ability as other personnel seek your knowledge.
• Organize workload by planning daily activities.
• Maintain a positive attitude with customers and colleagues. 

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Maintain work area in a professional, organized manner.
• Perform mailroom duties as requested.
• Adhere to county policies as well as additional office policies.
• Accurately maintain filing system and disabled database. 
• Assist in inventory control.
• Process Registration Renewals, Property Tax payments, title transactions, VIT, internet, subcontractor, and title packet and dealer title work.
• Provide support to satellite offices, as needed.
• Answer multi-line phone system within the second ring.
• Process and balance credit card transactions daily.
• Process Supplements, Rollbacks, and Tax Lien Transfers.
• Be knowledgeable of the Texas Department of Motor Vehicle Manuals (Registration and Title Manual), Comptroller Dealer Manual, Property Tax laws and Code and apply them to daily tasks. 
• Collect payments for the Texas Department of Motor Vehicles & other entities.  
• Collect Sales Tax for the Texas Comptroller of Public Accounts. 
• Attendance is an essential function of the job. 

Note:  The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is assigned by the supervisor.

EDUCATION and/or EXPERIENCE

High School Diploma or GED equivalent required; one (1) to four (4) years of related experience and/or training; or equivalent combination of education and experience. The individual should possess a thorough working knowledge of cash handling, computer data entry, customer service, and general office procedures; must be proficient at handling cash and balancing a cash drawer daily; good customer service skills are a requirement.

LANGUAGE SKILLS 

Must be able to effectively communicate in written and oral form. Must answer telephone calls from the public, state offices, and others regarding motor vehicle laws and policies regarding licensing and titles.   Must use the tools available to write letters, set up forms, and calculate fees for a professional approach to communication with the taxpayers. 

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

REASONING ABILITY 

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

OTHER SKILLS AND ABILITIES

Must exercise good public relations.  It is imperative that the individual possess the ability to calm difficult people.  Must be able to adapt to software changes and procedural changes with regard to the general office and computer within five (5) days of implementation. Must accurately balance collections received from taxpayers ranging from $0 to $30,000 daily.   Must be proficient in the use of the N.A.D.A. official used car guide for needed information. Must know the law regarding the release of motor vehicle information to the public and others making inquiries.  Must use and understand the RTS, Title, and Registration manuals as they relate to the motor vehicle transactions performed and have an understanding of the Property Tax Code. Must perform specialized tasks as assigned: checking title, maintaining the disabled placard database, and processing mail-in registrations. Requires adherence to an extensive group of procedures and legal statutes.  Sound judgment needs to be used when no specific guidelines are available. The successful candidate needs to be able to perform several critical tasks at a time while maintaining accuracy and paying attention to detail. The successful candidate must be able to use the customized software designed for the motor vehicle department by which all records are archived, retrieved, and searched. 

PHYSICAL DEMANDS

This is a sedentary position.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk and hear. The employee frequently is required to stand. The employee is required to walk, and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

The noise level in the work environment is usually moderate.

Salary : $40,061 - $41,662