Donor Relations Specialist

Passion. Purpose. Impact.  CJP is at the heart of Greater Boston's Jewish community, but our reach is felt around the world. Ranked by BBJ as Massachusetts’ largest non-profit organization – CJP is a philanthropic investor and mobilizer of people, resources, and skills that make a bigger difference locally and globally. We focus on making Jewish life and learning accessible to all individuals and families in Boston and beyond. We thoughtfully invest in the care and well-being of all community members. And we provide stability and growth to nonprofit organizations and institutions that underpin our community. Our greatest resource is our people — the staff, volunteers, partners, and leaders who help make Greater Boston’s Jewish community a welcoming home. It’s this energy and commitment that drives CJP’s mission. We are one of Boston's oldest and most respected philanthropic organizations and we are currently seeking a Donor Relations Specialist. 

The Donor Relations Specialist plays a vital role in maintaining strong connections with our donors by overseeing the acknowledgment process, appropriately managing donor inquiries, facilitating the birthday greeting process, and ensuring accurate donor recognition. This position requires meticulous attention to detail, strong organizational skills, diligent follow-up, an understanding of the viewpoint and concerns of donors, an ability to navigate organizational operations, and the ability to work independently to ensure the timely and accurate execution of essential donor-related activities. The Donor Relations Specialist will encounter situations requiring considerable discretion, sound judgment, tactful communication, diplomacy, and timely responsiveness. 

Key Responsibilities: 

• Acknowledgment Process: 

• • Under the direction of the Senior Director, Philanthropy Operations, oversee the weekly acknowledgment process with a strong emphasis on timeliness and accuracy. 
  • Partner with the Senior Development Writer to ensure donors receive appropriate acknowledgment for their contributions.
  • Acknowledgments are a critical function at CJP and comprise a significant portion of the responsibilities within this role. 

• Engaging with community members 
  • Handle a variety of emails and phone calls, including sensitive and potentially challenging communications, with professionalism and empathy. 
  • Address as many inquiries as possible independently and escalate complex or unresolved issues to the appropriate departments, demonstrating a thorough understanding of the organization's operations. 
• Birthday Greetings
  • Oversee the birthday greeting process by coordinating and tracking communication through physical cards, emails, or personal outreach from the CEO.
  • Ensure that birthday greetings are sent out promptly and that donor preferences are respected.
• Donor and Volunteer Recognition
  • Produce recognition lists, contributing to the annual Recognition Report and other recognition projects as needed.
  • Maintain accurate records of recognition names.
• Responsibilities include administrative services of a complex, confidential, and sometimes urgent nature.
• Performs special projects using organizational skills and individual judgment as requested.
• Participates in various departmental and organizational events and study opportunities where appropriate and when interested.
• Performs other duties as assigned with or without accommodation.