What are the responsibilities and job description for the Donor Relations Specialist position at Coptic Orphans?
Donor Relations Specialist
Purpose of the Job
The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. S/he works as a maintenance and support specialist for all active sponsors and donors. This position works to communicate the mission and work of Coptic Orphans in an engaging, passionate, and professional manner while performing all maintenance and customer service duties. Functions include but are not limited to, upselling donor's incoming calls, record maintenance, processing donations, managing sponsorships, responding to all calls and emails, processing mail, and all other customer services, administrating, and office tasks as necessary. This role provides support to the management of the organization, donor account maintenance, and technical support.
Essential Functions and Responsibilities
- Receive and respond to all prospect, donor, and sponsor calls, emails, requests, and inquiries.
- Utilize donor incoming calls to upsell for further contribution, donation, and partnership.
- Manage existing constituent records and follow up on all required updates.
- Maintain and update records in the Salesforce database by inputting accurate data.
- Record donor and sponsors' payments, update payment methods, resolve declined donations, etc.
- Perform all donor and sponsor customer service duties such as calling to resolve an issue, answering questions, sending out necessary information, etc.
- Develop new and creative ideas for taking Coptic Orphans' customer service to a new level.
- Perform other tasks as necessary.
Knowledge and Skills
- Bachelor's degree with 3 to 5 years of professional experience.
- Some fundraising or marketing experience.
- Excellent speaking/writing of English. Arabic speaking is a plus.
- Detail-oriented and able to strategically implement production processes.
- Excellent organizational skills, detail-oriented with excellent follow-up skills, and the ability to coordinate multiple tasks efficiently.
- Experience with database or contact management software such as Salesforce
- Excellent teamwork and communication skills.
- Persuasive, polished, and articulate communicator; must be comfortable on the telephone with stakeholders.
Travel Requirement
- Must be available for travel throughout Australia
