What are the responsibilities and job description for the Call Center Representative/Customer Service position at Combs Security Services?
Job Summary
We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support, handling inquiries, and resolving issues efficiently. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
Duties
- Answer incoming calls and respond to customer inquiries with professionalism and courtesy.
- Provide accurate information regarding products, services, and account details.
- Assist customers with order processing, including cash handling and payment processing.
- Maintain detailed records of customer interactions through data entry into the system.
- Resolve customer complaints by identifying the issue and implementing effective solutions.
- Utilize phone etiquette to ensure a positive customer experience during each interaction.
- Collaborate with team members to enhance service delivery and improve client satisfaction.
- Participate in training sessions to stay updated on product knowledge and call center procedures.
Experience
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Strong client services skills with a focus on customer support and satisfaction.
- Proficient in data entry with attention to detail for accurate record keeping.
- Excellent communication skills, both verbal and written, with the ability to effectively convey information to customers.
- Familiarity with sales techniques is a plus, as upselling may be part of the role.
- Ability to work collaboratively in a team-oriented environment while also being self-motivated.
Join us as we strive to deliver outstanding service and support to our valued customers!
Job Types: Full-time, Part-time
Pay: $17.99 - $19.97 per hour
Benefits:
- Flexible schedule
- Health insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Philadelphia, PA 19141 (Preferred)
Ability to Relocate:
- Philadelphia, PA 19141: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20