What are the responsibilities and job description for the Call Center Customer Service Representative position at Velocity Flex?
Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring a positive experience. You will be responsible for handling inquiries, resolving issues, and delivering high-quality client services. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Answer incoming calls promptly and professionally, demonstrating excellent phone etiquette.
- Assist customers with inquiries regarding products and services, providing accurate information.
- Analyze customer needs and offer appropriate solutions to ensure satisfaction.
- Document customer interactions in the office system for future reference.
- Collaborate with team members to improve service delivery and client satisfaction.
- Handle complaints with empathy and professionalism, striving to resolve issues on the first call.
- Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.
- Communicate effectively with clients in English; bilingual or multilingual skills are a plus.
Qualifications
- Previous experience in customer support or client services is preferred.
- Strong phone etiquette and communication skills are essential.
- Ability to analyze situations quickly and provide effective solutions.
- Proficiency in English; bilingual or multilingual candidates are highly desirable.
- Excellent organizational skills with attention to detail.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Familiarity with office software and call center technology is an advantage.
Join our team as a Call Center Representative and contribute to creating outstanding experiences for our clients!
Job Types: Full-time, Contract
Pay: $15.00 - $16.00 per hour
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $15 - $16
