What are the responsibilities and job description for the Manager of HR Operations, Reporting, and Talent Management position at Comcast (CC) of Willow Grove?
Job Summary
Responsible for partnering with assigned client organizations and Human Resources team(s) to ensure strategies and initiatives are met. Coordinates recruitment, compliance, benefits, compensation and employee relations activities to maximize employee resources. Manages team which may include exempt and non-exempt employees. Serves as subject matter expert and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in the development and meeting of departmental budget.Job Description
Key Responsibilities
HR Operations Leadership and Generalist Support
Serve as the subject matter expert for HR operations, providing strategic guidance and oversight to ensure efficient and effective HR processes and transactions.
PM, lead and conduct regular HR audits & compensation audits to ensure compliance with company policies, procedures, and relevant laws.
Oversee project management of HR and Talent Management milestones, ensuring timely execution and communication to stakeholders.
Serve as HR data security lead for the client group: process access requests, conduct necessity assessments, generate security reports, audit access, and contribute to approval protocols and audits.
Function as the primary HR generalist for the HQ HR client group, offering high-touch support
Develop and implement onboarding for new hires within the department.
Own, organize and lead weekly team meetings to foster collaboration, share updates, and drive continuous improvement
Implement process for documentation storage leveraging HR Sharepoint Site & maintain regular audits to ensure users & documentation are up to date with latest templates/process etc.
Reporting & Analytics
Reporting & maintenance of HR metrics and scorecards, including turnover, talent movement, leadership performance, employee engagement, and DE&I.
Owner for regular scheduled execution of operational reporting, leveraging analytics to provide actionable insights to HR leadership and HRBPs.
Regularly & represent cross functional Operations by attend HR cadences (staff meetings, team meetings) to provide recommendations to HR leadership and HRBPs from analyzing key reporting trends/insights.
Oversee and audit of senior leader-level presentations, translating complex data into clear, actionable insights.
Act as primary point of contact for key stakeholder groups ie HRBPs and Generalist team to ensure reporting tools are meeting their needs and stakeholders understand key insights.
Identify opportunities to enhance HR reporting processes and tools, consolidating reports from diverse data sources for comprehensive insights. Balance feedback and partner with Director Operations to enhance tools and processes to drive efficiencies through each employee milestone.
Conduct audits and data quality checks to ensure compliance, accuracy, and integrity of HR data across multiple databases, maintaining these databases by streamlining processes and fostering innovation in data management practices.
Talent Management
Lead the execution of talent management milestones & processes, including Talent Planning & Succession ensuring key deliverables are successfully met, and processes/data are adhered to.
Build out Talent Management processes as part of the Generalist role to strategically support HRBPs throughout the year for Talent milestones.
Oversee the collection and analysis of talent data to support workforce planning and talent development strategies in partnership with Operations leadership team to define key Talent Reporting strategies
Collaborate with DE&I and Talent Management teams to define and manage program nomination processes throughout the talent planning cycle.
Partner with SD Talent Management to implement & design internal slating processes to launch for key talent initiatives ie Internal Searches, Nominations, events etc.
Support key development events & activities for HR team & clients to ensure development actions are measured and aligned with key engagement, learning and talent management milestones throughout the year.
Qualifications
Bachelor's degree in Human Resources, Statistics, Finance/Accounting, Business Administration, or related field
5-7 years of progressive experience in HR reporting & analytics, talent management, operations, and generalist roles.
Intermediate to Advanced Excel skills, including complex functions; proficiency in Tableau is a plus, but not required.
Experience managing large-scale projects with multiple stakeholders and competing priorities.
Excellent analytical, problem-solving, and strategic thinking skills.
Strong Executive Presence in communication and presentation skills, with the ability to translate complex data into actionable insights.
Strong proficiency in Workday or related HR systems.
Demonstrated ability to handle sensitive information with discretion and maintain confidentiality
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Executive Presence, HR Analytics, HR Project Management, Human Resources Operations, Microsoft Excel, Strategic Thinking, Talent ManagementWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relative Work Experience
5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
