Customer Project Manager 1

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for coordinating business class advanced voice, ethernet and / or all associated small to medium business product offers from order submission through installation. Provides first line customer support regarding information contained in each customer solution, communicates with internal departments to ensure solution accuracy, and works with vendors and team to establish and achieve goals. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Establishes dates required for on time completion of network activations and evaluates impact of change to the overall installation timeline.
• Identifies risks, issues, and gaps that could impact timelines, goals, and installation of services.
• Facilitates required meetings; prioritizes cross-functional activities as related to the installations being managed, and develops communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program / project coordination meetings, and written / graphical reports.
• Coordinates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately.
• Reviews contracts and validates services with customers to ensure accuracy.
• Meets organizational scorecard, productivity and quality metrics.
• Serves as primary contact with customer and IT / technical personnel / vendor / reseller. Provides proactive and consistent customer communication regarding current order status and next steps to keep customer well informed of order progression.   Ability to handle escalations across multiple levels internally and within the customer’s organization.
• Supports multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services.
• Supports multi-location customers with multiple services at each location by managing the installation of the customer’s services.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to :

Disclaimer :

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills :

Service Delivery; Business; Results-Oriented; Customer Project Management; Customer Service

Salary :

Primary Location Pay Range : $27.01 - $40.52

Additional Range : This job can be performed in California, Colorado, and Washington with a Pay Range of $22.10 - $46.05

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years , 5-7 Years, 2-5 Years, 0-2 Years, 15 Years , 7-10 Years

Salary : $22 - $46