What are the responsibilities and job description for the Front Desk Receptionist position at Comfort and Mainstay Suites?
About Us:
Comfort Inn & MainStay Suites is a dual-branded hotel dedicated to providing top-notch hospitality to our guests. We take pride in offering exceptional service, clean and comfortable accommodations, and a welcoming atmosphere.
Job Summary:
As a Front Desk Receptionist, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience. You will handle reservations, guest inquiries, and provide outstanding customer service to enhance each guest’s stay.
Key Responsibilities:
- Greet and assist guests in a friendly, professional manner.
- Check guests in and out using Choice Advantage PMS.
- Manage reservations, cancellations, and modifications.
- Handle phone calls, emails, and guest inquiries.
- Process payments and maintain accurate records.
- Assist with special requests and resolve guest concerns.
- Maintain a clean and organized front desk area.
- Work closely with housekeeping and maintenance teams to ensure room readiness.
- Follow hotel policies and procedures to ensure guest satisfaction and safety.
Qualifications & Requirements:
- Prior customer service or hospitality experience preferred.
- Familiarity with Choice Advantage PMS is a plus.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and proficiency in handling payments.
- Must be available for flexible shifts, including weekends and holidays.
- High school diploma or equivalent required.
Benefits:
- Competitive pay
- Employee discounts on hotel stays
- Career growth opportunities
- Friendly and supportive work environment
If you’re passionate about hospitality and enjoy working with people, we’d love to have you on our team! Apply today and join the Comfort Inn & MainStay Suites family in Conover, NC.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work Location: In person
Salary : $13 - $15