What are the responsibilities and job description for the Hotel General Manager position at Comfort Inn and Suites?
Overview
We are seeking a dynamic and experienced Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will possess a strong background in hospitality management and demonstrate exceptional leadership skills. This role is crucial for ensuring guest satisfaction, managing staff, and driving revenue growth while maintaining the highest standards of service.
Responsibilities
- Lead and manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and guest services.
- Develop and implement effective revenue management strategies to maximize profitability.
- Ensure exceptional customer service is delivered consistently to all guests.
- Supervise and train staff, fostering a positive work environment that encourages teamwork and professional growth.
- Handle guest complaints and inquiries promptly and professionally to ensure satisfaction.
- Maintain knowledge of industry trends and competitor offerings to enhance hotel performance.
- Oversee budgeting, forecasting, and financial reporting to ensure operational efficiency.
- Implement health and safety protocols in compliance with local regulations.
- Collaborate with marketing teams to promote the hotel through various channels.
Experience
- Proven experience in a managerial role within the hospitality industry, preferably in a resort setting.
- Strong understanding of revenue management principles and practices.
- Excellent customer service skills with a focus on guest satisfaction.
- Demonstrated leadership abilities with experience supervising diverse teams.
- Proficient in phone etiquette and effective communication skills.
- Familiarity with hotel management software and phone systems is preferred.
- A degree in Hospitality Management or related field is advantageous but not mandatory.
If you are passionate about delivering outstanding guest experiences and have the skills necessary for this pivotal role, we invite you to apply for the position of Hotel General Manager.
Job Types: Full-time, Part-time
Pay: $55,000.00 - $65,000.00 per year
Expected hours: 40 – 55 per week
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Hotel management: 2 years (Preferred)
Ability to Commute:
- Middletown, PA 17057 (Required)
Ability to Relocate:
- Middletown, PA 17057: Relocate before starting work (Preferred)
Work Location: In person
Salary : $55,000 - $65,000
