What are the responsibilities and job description for the Front Desk Clerk position at Comfort Inn by Choice Hotels?
Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out procedures, answering inquiries, and ensuring a positive guest experience. Duties: - Greet guests in a warm and welcoming manner - Assist guests with check-in and check-out procedures - Provide information about hotel amenities, local attractions, and directions - Handle guest inquiries and resolve any issues or complaints promptly - Manage reservations and update guest information in the system - Process payments and maintain accurate records - Coordinate with other hotel departments to ensure guest satisfaction - Maintain a clean and organized front desk area Experience: - Previous experience in hotel management or hospitality is preferred - Strong customer service skills with the ability to handle difficult situations professionally - Excellent communication skills, both verbal and written - Proficiency in using phone systems and handling multiple phone lines - Bilingual or multilingual skills are a plus - Knowledge of hospitality management software is an advantage Skills: - Exceptional customer service skills with a friendly and approachable demeanor - Strong organizational skills with attention to detail - Ability to multitask and prioritize tasks effectively - Excellent problem-solving abilities to address guest concerns or issues - Proficient in using computer systems, including MS Office applications We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and have the necessary qualifications, we would love to hear from you. Note: All positions must be paid, including internship positions.
Job Type: Part-time
Pay: $8.75 - $10.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Huntington, WV 25701 (Required)
Work Location: In person
Salary : $9 - $11
