What are the responsibilities and job description for the Hotel Receptionist position at Comfort Inn by Choice Hotels?
Job Summary
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A background in hospitality or hotel management is preferred, along with proficiency in phone systems and front desk operations.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out procedures efficiently.
- Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries and requests.
- Maintain accurate records of guest information and reservations using hotel management software.
- Handle guest complaints or concerns with professionalism and resolve issues effectively.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks as needed, including filing and data entry.
Experience
- Previous experience in a front desk or receptionist role within the hospitality industry is highly desirable.
- Familiarity with hotel management systems is a plus.
- Strong organizational skills and attention to detail are essential for managing multiple tasks efficiently.
Join our dynamic team where you can grow your career in the hospitality industry while providing outstanding service to our guests!
Job Type: Part-time
Pay: From $16.66 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $17
