What are the responsibilities and job description for the Front Office Manager position at Comfort Inn Pensacola, FL?
Overview
Opening for - Front Office Manager at Comfort Inn Davis Hwy, Pensacola FL
We are seeking a dedicated and experienced Front Office Manager to join our dynamic team. The ideal candidate will be responsible for overseeing the daily operations of the front office, ensuring exceptional customer service and guest satisfaction. This role requires strong leadership skills, a passion for hospitality, and the ability to effectively manage guest relations in a fast-paced environment.
Responsibilities
- Supervise and coordinate front desk operations, ensuring smooth check-in and check-out processes.
- Provide exceptional customer service by addressing guest inquiries, concerns, and requests promptly and professionally.
- Train, mentor, and manage front office staff to maintain high standards of service and hospitality.
- Oversee scheduling and staffing of front desk personnel to ensure adequate coverage during peak times.
- Maintain accurate records of guest information, reservations, and billing processes.
- Handle guest complaints with empathy and professionalism, striving for resolution that enhances guest satisfaction.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Implement hotel policies and procedures while ensuring compliance with health and safety regulations.
Experience
- Proven experience in a front office or guest services role within the hospitality industry is essential.
- Strong customer service skills with a focus on creating positive guest experiences.
- Familiarity with hotel management software is preferred.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent phone etiquette and interpersonal skills are required for effective communication with guests and staff.
- A background in hospitality management or related fields is advantageous.
Join our team as a Front Office Manager where you can make a significant impact on our guests' experiences while leading a passionate team dedicated to excellence in hospitality.
Job Type: Full-time
Pay: From $17.00 per hour
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
Work Location: In person
Salary : $17