What are the responsibilities and job description for the Front Office Manager position at Sandestin Investments LLC?
Nestled between the stunning emerald waters of the Gulf of Mexico and the serene Choctawhatchee Bay, Sandestin® Golf and Beach Resort spans a majestic 2,400 acres in Northwest Florida, offering not just a workplace, but a picturesque haven. We are in the business of creating unforgettable moments, not only for our guests but for our team members as well. Our commitment to excellence is unwavering, both in the services we provide and the nurturing environment we create for our staff. Are you ready to be a part of this extraordinary journey and become a cherished member of our family? Let's create beautiful memories together!
Position Overview:
As the Front Office Manager, you will serve as the cornerstone of our resort's front desk operations, playing a pivotal role in shaping guest experiences through leadership, innovation, and unwavering dedication to excellence. You will be responsible for steering our front office team towards delivering seamless and consistently high-quality services, ensuring every guest's stay is nothing short of spectacular.
Key Responsibilities:
- Lead, inspire, and manage the day-to-day operations of the Front Desk, ensuring operational excellence and the highest levels of guest satisfaction.
- Supervise and mentor the front desk team, concierge, PBX, and bell staff, fostering an environment of growth, efficiency, and exceptional service.
- Craft, implement, and oversee work schedules, ensuring a perfect balance between exceptional guest service and operational efficiency.
- Engage in active problem-solving, handling guest disputes, and operational challenges with tact, diplomacy, and effectiveness.
- Champion the development and training of the front office team, promoting a culture of excellence, continuous improvement, and team spirit.
- Conduct regular team meetings, facilitating open communication, and ensuring alignment with resort standards and goals.
- Play a critical role in achieving resort occupancy targets through strategic planning and team coordination.
- Ensure meticulous attention to detail in all operational aspects, from shift closings to financial transactions, maintaining the highest standards of accuracy and integrity.
Qualifications:
- A solid foundation with a high school diploma or GED.
- At least 2 years of front office management experience in a hotel or vacation rental setting.
- Demonstrated excellence in customer service, with a passion for delighting guests and exceeding expectations.
- Availability to work flexible hours, including days, nights, weekends, and holidays, embracing the dynamic nature of the hospitality industry.
- Strong interpersonal skills, with the ability to build and maintain positive, productive relationships with both team members and guests.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and the ability to quickly adapt to new technologies.
- Effective communication skills, fluent in both verbal and written English, with additional languages being a plus.
Physical Requirements:
- This role requires a mix of indoor and outdoor activities, in various weather conditions, maintaining a high level of energy and professionalism.
- Ability to stand, move swiftly, and engage in physical tasks such as lifting (up to 25 lbs), bending, and stretching as necessary.
- Good manual dexterity for the operation of equipment and performing multi-faceted tasks simultaneously.
- Continuous engagement in communication with guests and team members, requiring clear speech, hearing acuity, and visual aptitude.
EOE M/D/F/V
