What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn @ Royal Blue exit-141?
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Provide information about hotel amenities, services, and local attractions
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in hotel management or front desk operations is preferred
- Excellent communication skills, both verbal and written
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Proficient in using phone systems and other office equipment
- Knowledge of hospitality industry practices and procedures
- Bilingual skills (English/Spanish) are a plus
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Flexibility to work various shifts, including evenings, weekends, and holidays
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and services
If you are passionate about providing exceptional guest service and thrive in a dynamic environment, apply now!
Job Types: Full-time, Part-time
Pay: $9.00 - $11.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person
Salary : $9 - $11