Comfort Inn Full Time Front Desk Agent in Bothell

Choice Hotels International, Inc. is a prominent American multinational hospitality company headquartered in North Bethesda, Maryland. Established as a marketing cooperative in 1939, it has grown into one of the world's largest and most successful lodging franchisors. As of the third quarter of 2023, Choice Hotels operates nearly 7,500 hotels, representing approximately 630,000 rooms across 46 countries and territories.

Job Opportunity: Full-Time Front Desk Agent at Comfort Inn & Suites Bothell

Job Title: Front Desk Agent
Location: Comfort Inn & Suites Bothell, WA

Job Purpose:

As a Front Desk Agent, you will be responsible for managing daily activities, organizing and verifying guest information, resolving discrepancies, posting accounts, generating and distributing daily reports, and maintaining internal controls.

Requirements for Qualified Candidates:

• Experience: At least 1 year of previous customer service experience
• Skills: Basic proficiency in Microsoft Word and Excel
• Technical Comfort: Familiarity with using computers and phone systems
• Availability: Open schedule availability
• Attitude: A positive, professional, and outgoing demeanor
• Flexibility: Willingness to cross-train in other departments as needed
• Financial Handling: Ability to handle cash and perform basic accounting tasks
• Service Approach: A customer-first mindset

Key Responsibilities:

• Manage front desk operations independently when a manager is not on duty
• Greet guests and complete check-in and check-out procedures
• Answer multi-line phones and assist with inquiries
• Create, modify, and cancel guest reservations
• Process and verify guest payments, including handling credit card data
• Assign rooms and provide guests with necessary directions
• Respond to guest complaints in a timely and professional manner
• Handle cash and reconcile daily records
• Prepare and distribute daily audit reports
• Maintain accurate records of daily activities, settlements, and discrepancies
• Ensure the safety and security of all guests and staff by adhering to organizational standards
• Participate in educational opportunities to improve job knowledge and skills

How to Apply:

We are hiring immediately for this position. To apply, please email your resume to us. For more information about our company, visit our website: https://www.choicehotels.com/washington/bothell/comfort-inn-hotels/wa704

We look forward to hearing from you!

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Bothell, WA 98021 (Required)

Work Location: In person

Salary : $21