What are the responsibilities and job description for the Hotel Front Office Manager position at Comfort Inn & Suites Panama City Beach - Pier Park...?
The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.Job Responsibilities:
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk budget and order office supplies as needed
- Compile occupancy reports and financial information for the general manager
Job Type: Full-time
Pay: $34,000.00 - $38,000.00 per year
Schedule:
- 8 hour shift
Work Location: In person
Salary : $34,000 - $38,000
