Scheduling Specialist

Job Title: Communication and Scheduling Specialist

Are you a master multitasker who thrives in a fast-paced, dynamic environment? Do you enjoy building relationships, solving problems, and making a meaningful impact? If so, we have the perfect role for you!

Comfort Keepers Evansville is seeking a Communication and Scheduling Specialist to join our dedicated team. This full-time, salaried position offers competitive pay starting at annual salary of $35,360.You’ll be the hub of communication between our clients and caregivers, managing schedules, ensuring quality care, and delivering outstanding service with every interaction.

What You'll Do:

• Coordinate and manage caregiver schedules to meet the needs of our clients, ensuring the right match of skills and availability.
• Develop and nurture strong relationships with both clients and caregivers through professional and compassionate communication.
• Handle incoming calls from clients, caregivers, and potential clients, offering solutions and maintaining a high level of customer service.
• Resolve scheduling conflicts and client concerns efficiently and with care.
• Maintain accurate and timely records of all interactions and care-related information.
• Work closely with the management team to ensure that all services meet our high standards for client satisfaction and compliance.

Additional Responsibilities:

• Be on-call for Saturday and Sunday phone call returns once every 5 to 6 weeks after the first 90 days.
• Office hours: Monday through Thursday from 8:00 AM to 4:00 PM, Friday from 8:00 AM to 12:00 PM, or until duties are completed.

What You Bring:

• Excellent organizational skills with a knack for managing multiple priorities in a busy office.
• Strong communication skills, especially over the phone—relationship-building is key!
• Problem-solving expertise to handle scheduling changes, caregiver coordination, and client needs.
• Adaptability to an ever-changing environment where teamwork and flexibility are essential.
• A passion for helping others and ensuring that every client receives the best care possible.

Perks of the Job:

• 401K
• Health insurance
• Weekly pay
• Job advancement opportunities
• Office supplies provided
• Bonus eligibility after the first 90 days of employment, based on the growth in hours-scheduled. There is no limit to the bonus potential!

Why Comfort Keepers?

At Comfort Keepers, you’ll join a team that’s more than just coworkers—we’re a family. Our office is fast-paced, supportive, and collaborative, where everyone helps one another to achieve a common goal: providing the highest quality care to the seniors in our community. We offer opportunities for growth, a positive work environment, and the chance to make a real difference every day.

Qualifications

• Experience in patient care or healthcare settings is recommended.
• Medical administrative support and office experience, preferably in a healthcare or home care setting.
• Proficiency in medical records management and familiarity with electronic medical records (EMR) systems.
• Strong computer skills, including proficiency with scheduling software, EMR systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills, with a focus on patient service and relationship building over the phone.
• Knowledge of medical terminology and HIPAA regulations to ensure compliance and confidentiality in all communications.
• Experience with multi-line phone systems and front desk operations, with the ability to manage high call volumes effectively.
• Organizational and multitasking skills to handle multiple priorities and schedules in a busy office environment.
• Attention to detail in maintaining accurate records and managing care plans.
• Ability to remain calm under pressure and handle urgent situations with professionalism.
• A team player with a positive attitude and the ability to collaborate with others.
• Familiarity with home health care practices is a plus.

Ready to grow your career with a company that truly values you? Join our tight-knit team at Comfort Keepers, where camaraderie and dedication drive everything we do. Be part of a group committed to making a meaningful difference in the lives of both our employees and the families we serve. If you're ready to make an impact, apply today!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Geriatrics
• Home Health

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Patient: 3 years (Preferred)
• Medical scheduling: 3 years (Preferred)
• Administrative: 2 years (Preferred)
• Home health: 1 year (Preferred)

License/Certification:

• Drivers License (Required)
• Vehicle Insurance (Required)

Location:

• Evansville, IN 47711 (Preferred)

Work Location: In person

Salary : $35,360