Hotel Front Desk Agent

JOB TITLE: Front Desk - Customer Service Associate / Guest Services Agent

REPORTS: Front Desk Manager, Assistant General Manager, and General Manager

Applicants must currently reside in the Tampa area and must have at least 1 year of hotel front desk experience.

JOB OVERVIEW:

Award-winning Comfort Suites hotel located in Tampa, Florida near the Florida State Fairgrounds & Seminole Hard Rock Casino as an opening for an experienced front desk agent. This flagship hotel also ranks in the top 3 out of 170 hotels on Trip Advisor in Tampa.

Candidate will possess the following: positive and outgoing, flexible, team player, coachable, dependable, strong computer skills, customer service, and sales oriented. Previous Choice Hotels experience is preferred and helpful.

Greet and register guests, provide prompt and courteous service, and close-out guest accounts upon completion of stay to meet Comfort Suites brand of high standards of quality. The Guest Service Agent is also responsible for maximizing room revenues in line with the Comfort Suites Hotel standards, providing efficient and courteous front desk service.

ESSENTIAL JOB FUNCTIONS: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

• Complete the registration process by inputting and retrieving information from our Choice Advantage system, confirming pertinent information including number of guests and room rate. Promote brand marketing programs. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys for the guest.
• Verify and imprint credit card for authorization using electronic acceptance methods. Handle cash, make change and balance cash draw for your assigned shift. To accept and record vouchers, travelers checks, and other forms of payment. Post charges to guest rooms and house accounts using Choice Advantage system.
• Promptly answer the telephone using positive and clear communication. Input messages into computer. Retrieve mail, small packages and facsimiles for guest.
• Close guest accounts at the time of check out and verify guests' satisfaction with their stay. In the event of dissatisfaction, negotiate a compromise, which may include authorizing discounts or other allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned by your manager.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• hotel: 1 year (Required)
• hotel front desk: 1 year (Preferred)
• Customer Service: 1 year (Required)

Language:

• english (Required)
• spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Tampa, FL 33610: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20