What are the responsibilities and job description for the Surgery Scheduling Coordinator position at COMMONWEALTH MANAGEMENT LLC?
Description
Company Overview:
Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible. Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.
Job Summary:
Commonwealth Pain & Spine (CP&S) is one of the fastest growing, progressive, comprehensive pain management groups in Kentucky and Southern Indiana. Our team of friendly physicians are all board certified in pain medicine and anesthesiology and take the time to educate our staff. Our facilities are brand new with the latest technology. We have a team/family-oriented culture with great hours, competitive pay, benefits, and open interaction between our staff and management.
The Surgery Scheduling Coordinator is responsible for scheduling all surgeries and procedures for all physicians and other healthcare providers as requested.
Responsibilities:
- Responsible for scheduling all surgeries and procedures as requested by the physician or the physician’s office staff.
- Responsible for obtaining and adding patient demographics and insurance information into the online billing system.
- Coordinates efforts with the staff to ensure availability of needed equipment, requested staff, and/or ancillary services.
- Prepares and distributes the daily surgery schedule to the staff.
- Responsible for capturing complete and accurate clinical, demographic, and insurance information on all patients that are scheduled for surgery or procedure.
- Ensures patients have proper medical clearance and pre-surgical testing as needed.
- Completes pre-procedure phone calls and confirms appointment times with patients that includes providing accurate and detailed information to patients regarding test preparations, time of scheduled arrival, and any other necessary information.
- Schedules follow-up appointments for patients
- Responsible for communicating with the Director of Clinical Operations, and other appropriate stakeholders any schedule changes that may include same day and next day add-on cases and any potential scheduling conflicts.
- Responsible for tracking patient cancellations.
- Responsible for monitoring, maintaining, and releasing block time on surgery and procedure calendars.
- Responsible for prompt communication with Director of Clinical Operations regarding all patient concerns.
- Collaborates with appropriate vendors as needed.
- Maintains positive interaction and professional communication with patients, their family members, physicians, managers, and all peers.
- All other duties assigned include duties performed for affiliates, assigns, lessees, contractors or other third parties.
Requirements
Required Skills & Abilities:
- Proficient in Microsoft office
- Outstanding customer service skills
- Time management skills
- Proficient written and verbal communication skills
Education & Experience:
- Medical Assistant experience, preferred
- Pain Management experience, preferred
- EMR, KASPER, INSPECT knowledge and experience, preferred
- If required to travel for company related purposes:
- Active, valid driver 's license
- State minimum coverage vehicle insurance
- Must be able to pass driving history/motor vehicle check upon hire and maintain an acceptable record thereafter
- Maintain status as an “approved driver” through the HR department, including submitting required documentation before expiration
Benefits:
- Competitive compensation
- License and DEA Reimbursement
- Annual Education/CME reimbursement
- Comprehensive Health/Vision/Dental insurance options
- Great PTO plan PLUS Paid Holidays
- 401k and matching available
Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!