Human Services Coordinator II - DMH

The Department of Mental Health (DMH) is seeking a qualified professional for the position of Adult Case Management Supervisor (Human Service Coordinator II) at the Corrigan Mental Health Center to provide direct supervision to staff who work with adults in the community or hospital settings.

Please note: This is a full-time, 40 hours a week position. The schedule for this position is 8:30 am - 5:00 pm Monday through Friday. The days off will be Sunday and Saturday.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Provides direct case supervision and consultation to HSC Is by meeting on a regular basis, reviewing documentation as needed and providing consultation on difficult client issues in order to assure quality service provision.
• Demonstrates the knowledge and skills necessary to provide appropriate care for the age-related and cultural needs of the clients served.
• Manages case management resources through assignment/monitoring caseloads and follows up with authorized individuals awaiting available DMH services.
• Ensures implementation of Case Management regulations, policies, and procedures, especially Individual Service Plan regulations and standards, to meet timelines in compliance with established standards of continuing care services.
• Coordinates, monitors, and assesses the quality and quantity of Case Management reviews; reviews and countersigns Comprehensive Assessments, and reviews ISPs required by Department regulations.
• Conducts and completes Employee Performance Reviews within prescribed timelines.
• Acts as the Site's Needs & Means Specialist in the completion of the Authorization Process by receiving the clinical record, assessing the need for services, responding to requests for interim services, and by providing direct support and case management services when required.
• Assists the Site/Clinical Director in monitoring the PACT contracts by reviewing vouchers for accuracy, reviewing, and approving EIM submissions by providers, meeting with providers, identifying performance problems and offering assistance to providers in order to assure effective and efficient service delivery.
• Negotiates the assignment of targeted case management supports to assure advocacy on behalf of hospitalized/respited clients, to assist in the securing and confirmation of timely outpatient aftercare appointments, and to assure that required treatment and medications are provided prior to discharge.
• Facilitates inter-intra agency coordination and cooperation in order to resolve referral problems and participates in planning and policy development.
• Participates on assigned committees for the purpose of program development and coordination.
• Complies with all mandatory training requirements.
• Performs related duties as required.

Required Qualifications:

• Knowledge of psychosocial problems of those with mental/emotion disorders.
• Knowledge of psychosocial problems of the multiple handicapped.
• Knowledge of the principles, practices, and techniques of counseling.
• Knowledge of the types and symptoms of mental/emotional disorders.
• Knowledge of the types of programs and services available to the mentally ill population,
• Knowledge of interviewing techniques.
• Knowledge of methods of general report writing.
• Knowledge of principles and practices of crisis intervention.
• Knowledge of motivation and reinforcement techniques.
• Knowledge of group process for counseling the mentally ill.
• Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency and unit activities.
• Ability to make case assessments by examining records and documents through questioning and observing clients.
• Ability to communicate effectively orally and in writing.
• Ability to plan training or instructions.
• Ability to make effective oral presentations.
• Ability to give clear, accurate oral instructions.
• Ability to evaluate and maintain accurate records

Preferred Qualifications:

• Licensure as a Licensed Independent Clinical Social Worker by the Massachusetts Board of Registration in Social work is preferred.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Offer Process:

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

• A Bachelor's degree in a related field may substitute for two (2) years of the required (A) experience.
  • Based on assignment as a Mental health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other related field is required.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.