What are the responsibilities and job description for the Driver License Center Supervisor (Jeannette) position at Commonwealth of PA?
THE POSITION
The Department of Transportation is on the lookout for a Driver License Center Supervisor to oversee a team of Driver License Examiners and support staff at a Driver License Center. This role involves a variety of responsibilities, including the creation of work schedules, conducting performance evaluations, approving leave requests, reviewing grievances, and making recommendations for improvements. If you are interested in this opportunity, do not hesitate to apply today!
DESCRIPTION OF WORK
In this role, you will oversee the operations of the Driver License Center, guiding employees in their responsibilities and ensuring a smooth workflow. You will be accountable for human resource functions, which encompass recruitment, placement, training, recognition, and disciplinary actions for both Civil Service and union-represented staff. Your duties will include guaranteeing that knowledge and skills assessments are conducted consistently and equitably across the Driver License Center. Additionally, you will monitor the overall performance and productivity of field employees through direct observations, analysis of performance metrics, quality ratings, test outcomes, and customer satisfaction feedback.
You will actively promote and uphold the Safety Administration’s Customer Service Policy, ensuring that all interactions with customers are conducted with the utmost courtesy and professionalism. It will be your responsibility to implement oversight and audit measures to prevent identity fraud and theft within the Driver License Center. Conflict resolution will also be a key aspect of your role, as you will manage disputes among customers, partners, and staff, ensuring clarity and agreement on the priorities and tasks of the driver examination team. Furthermore, you will ensure that performance standards and objectives for the staff are met and that compliance with the Safety Administration’s customer service policy is maintained.
Your supervisory duties will extend to overseeing the administration of various vision tests, including telebinocular and color perception assessments, as well as managing driving tests conducted on designated test sites or roadways. You will also supervise oral, visual, and written examinations related to the Vehicle Code and traffic sign interpretations. In addition, you will analyze statistical data, maintain accurate records, and prepare detailed reports while managing the inventory of materials and equipment. It will be essential to ensure that employees are punctual and prepared to assist customers at the designated opening time of the center, as well as to oversee daily assignments for all staff members.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 80 hours bi-weekly
- Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
- One year of experience as a Driver License Examiner (commonwealth title); or
- Two years of experience as a Driver License Examiner Assistant (commonwealth title); or
- Three years of experience obtaining, evaluating, and providing information to the public.
Special Requirements:
- This position requires an active Pennsylvania non-commercial Class C Driver’s License or equivalent and twenty-one years of age at the time of application.
- This position requires no suspensions or revocations of a driver’s license during the five-year period immediately preceding employment.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
