What are the responsibilities and job description for the Faculty and Staff Help Desk/PC Technician position at Commonwealth of VA Careers?
Title: Faculty and Staff Help Desk/PC Technician
State Role Title: Virginia Military Institute
Hiring Range: Based on qualifications & experience
Pay Band: 4
Agency: Virginia Military Institute
Location: Virginia Military Institute
Agency Website: www.vmi.edu
Recruitment Type: General Public - G
Job Duties
This full-time position is responsible for but not limited to the following:
• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff, and cadets.
• Provide telephone, walk-in, and e-mail support to the Barracks Help Desk/Lab and Faculty/Staff Help Desk as needed.
• Accurately document work in Help Desk Ticketing System.
• Obtain hardware and software quotes from vendors.
This position will be required to work on Campus.
Minimum Qualifications
• Knowledge of hardware installation/repair and software configurations.
• Experience supporting Microsoft operating systems and the Office Suite.
• Must be dependable with a proven history of excellent work attendance.
• Able to follow instructions.
• Detail oriented with IT skills to perform basic troubleshooting.
• Must work well with minimal supervision.
• Must be self-motivated and use time wisely.
• Must have a positive attitude.
• Able to work well independently as well as in a team setting.
• Able to handle multiple tasks simultaneously.
• Excellent organizational skills.
• Excellent customer service skills.
• Excellent communication skills (oral, written, and listening).
• Professional appearance and dress.
Additional Considerations
• Associate’s Degree in Information Systems or similar field.
• Previous PC technician experience.
• Previous MAC experience.
• Previous Help Desk experience.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Tamara Wade
Phone: 540-464-7322
Email: wadete@vmi.edu
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
