What are the responsibilities and job description for the Junior IT Support Technician position at Commonwealth Technology Consulting, Inc.?
Job Overview
We’re looking for a Junior IT Support Technician with a solid foundation in computer and networking concepts, as well as excellent communication skills.
This role offers opportunities to develop your technical expertise in a supportive environment. You’ll assist with end-user support, device setups, and client visits, both remotely and on-site. Exceptional customer service and communication are key to success in this position.
Responsibilities
- Monitor and investigate helpdesk requests via phone and email
- Provide remote support to clients using Windows PCs, Microsoft 365, Active Directory, VPN, and a variety of other systems
- Microsoft Active Directory management
- Assist in imaging, configuring, and deploying new computers and other hardware
- Travel to client sites for equipment installations and hands-on tasks
- Perform troubleshooting of printers, networks, and user issues
- Document work provided to clients
- Participate in team collaboration and in-office setup days
Qualifications
- Strong communication and interpersonal skills
- Basic understanding of Windows operating systems and networking fundamentals
- Willingness to learn and grow in a fast-paced IT support environment
- Valid driver’s license and reliable transportation (for site visits)
- Ability to lift and carry equipment up to 50 lbs
- CompTIA A or Network (preferred but not required)
Benefits
- Health and Dental Insurance: 75% of premium covered
- Paid Time Off: 2 weeks vacation 7 paid holidays per year
- Retirement Plan: SIMPLE IRA with company match
- Hybrid Work: In office and work from home combination
- Team Environment: Small team with strong collaboration and support
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Virginia Beach, VA 23452 (Required)
Ability to Relocate:
- Virginia Beach, VA 23452: Relocate before starting work (Required)
Work Location: Hybrid remote in Virginia Beach, VA 23452
Salary : $20