Call Center Representative

Department: Communiboost

Location: Kansas City, MO

Compensation: $18.00 - $28.00 / hour

Description

Position Overview:
Communiboost We are seeking a dynamic and enthusiastic Call Center Representative to join our team! As a key member of our customer service department, you will be the voice of our company, providing exceptional service to our clients and ensuring their needs are met efficiently and effectively. In this role, you will manage inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing information about our products and services.

Salary Range: $18.00 - $28.00 per hour
Location: Kansas City, MO

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.


• Assist customers with inquiries and provide information regarding products and services.


• Resolve customer complaints and issues effectively and efficiently.


• Document customer interactions accurately in the CRM system.


• Maintain knowledge of the company's products, services, and promotions.


• Meet and exceed individual and team performance metrics.

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education in a related field is a plus.


• Proven experience in a customer service or call center role.


• Excellent verbal and written communication skills.


• Strong problem-solving abilities and attention to detail.


• Ability to work in a fast-paced environment and manage time effectively.


• Proficient in using computers and familiar with CRM software.

Benefits

• Health, dental, and vision insurance


• 401(k) plan with company match


• Paid time off and holidays


• Professional development and training opportunities


• Collaborative and innovative work environment

If you're a detail-oriented professional with strong data management skills, we'd love to have you join our team. Please submit your resume and a brief cover letter explaining your interest in the role.