What are the responsibilities and job description for the Practice Manager (MS0702 - East) position at CommuniCare Health Center Careers?
The Practice Manager is responsible for the day-to-day effective and efficient management of business activities and resources in the operation of the clinical practice. This position collaborates with the clinic site lead physician to assure that the assigned practice operates in accordance with the Center’s policies and procedures.
DUTIES AND RESPONSIBILITIES:
1. Management of all business activities and resources throughout the practice, including creation, implementation, and results facilitation of all clinic site functions to maximize efficiencies and maintain budget controls. This includes the constant oversight of department financials, human resources, inventory management, quality assurance and control, patient satisfaction and compliance monitoring. Ensure assigned clinical teams achieve a 90 percentile or higher in meeting productivity goals.
2. Management of front and back office staff including work allocation, staffing coverage and problem resolution; monitor staffs time and attendance; evaluates performance and makes recommendations for personnel actions; ensure staffs achieve peak productivity and performance. Ensures training and adherence of clinic staffs to policies, procedures, and, standards; coordinates in-service training, continuing education, orientation, competency reviews, and other related training functions.
3. Oversee and guide efficient patient flow from entry to dismissal and monitor patient outcomes. Ensures accuracy and quality control of administrative and clinical operations. Direct, organize and formulate weekly, monthly, and/or annual clinic performance reports associated with practice operations.
4. Ensure development and maintenance of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the practice site and compliance with federal, state, and other regulatory and accreditation agencies. Oversee compliance of federal and state funded programs, collaborative, and grant management.
5. Participates in the planning, development, monitoring and coordination, of the Quality Assurance/ Performance Improvement program activities to ensure compliance with regulatory and accreditation agencies.
6. Present to others via telephone or directly in a personal and professional manner.
7. Serves as liaison in coordination of support services for practice operations. Coordinate outreach opportunities to promote the practice image within the community.
8. Assist with annual budget preparations, monitor monthly operating budgets, and provides fiscal direction to the practice site.
9. Performs other related duties as assigned.
JOB QUALIFICATIONS:
Bachelor's degree in Healthcare, Management, or related field required or;
Four (4) years’ experience in the healthcare field plus a High School Diploma and/or Associates degree may be substituted for a Bachelor’s degree
Minimum three (3) years management experience required
Minimum of three (3) years experience managing ambulatory practices - both business and clinical operations required
Minimum of three (3) years of direct patient interaction; experience serving culturally diverse patient populations
Must have strong verbal and written communication, interpersonal, and, organizational skills
Must be knowledgeable of personal computers to include word processing, spreadsheets and Internet//Intranet navigations
Scheduled hours and/or work locations are subject to change
Ability to travel as needed
PHYSICAL ACTIVITIES AND REQUIREMENTS:
Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects.
Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.
Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.
Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials.
Physical: Moderate activity; assisting nurses and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.
