Mortgage Systems Specialist at NW OKC

The Mortgage Systems Specialist will provide frontline IT/system support for the staff to assist with the day-to-day operations. Will coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist the VP of Mortgage in researching, planning, and implementing new technologies to improve member access and staff efficiency.

Who You Are:

• Basic understanding of mortgage rules, regulations, guidelines, and policies.
• Extensive knowledge of basic mortgage processes and procedures, including all related real estate regulatory compliance. Specifically, FNMA and FHLB regulations, as well as requirements for FHA, VA and USDA.
• Professional and well-developed communication skills and phone etiquette to work cooperatively with co-workers and other members of the mortgage industry. Be available for urgent after-hours issues.
• STRONG attention to detail and accuracy is a must. Self-motivated, analytical and detail oriented.
• Ability to organize and prioritize to meet numerous deadlines.
• Ability to effectively present information in one-on-one situations to members, other employees of the credit union and outside parties.

What You'll Do:

• Responsible for installing, upgrading, and maintaining the mortgage systems, updates, sharing details with others and working to have systems connect and work together when possible.
• Assists with all IT tools, resources and systems used by staff that work both on-site and remotely.
• Ensure workstation continuity for all system users, set up workstations and train staff in usage.
• Proactively recommend ways to improve computer programs and system capabilities.
• Troubleshoot any system and or computer issue.
• Complete system buildouts and integration and build new products in the system, while updating current products.

Education and Experience:

• Associates or Certification in IT/Systems Support preferred but not required
• High school diploma or GED
• Some experience in Mortgage and/or an IT system support role
• Any combination of education, training experience which provides the knowledge, skills, and abilities to perform the essential functions of the job required.

Our Benefits:

• Competitive Pay
• Performance Incentives
• 11 Paid Holidays
• Paid Time Off (starting at 16 days per year for full-time employees)
• 200% 401(k) Match up to 5%
• Medical, Dental, and Vision Insurance
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long-Term Disability Insurance
• Flexible Spending Accounts
• Educational Assistance