Customer Service Representative

To apply for this position, using a personal computer or laptop, please go to https://www.cbthomebank.com/benefits.aspx to complete an online application.

SUMMARY

Responsible for learning accurate and timely process and maintenance of customer records and files. Learn to process daily overdrafts and return items, non-posted transactions, review and maintain stops and holds on customer checks, receive and answer telephone inquiries, balance and reconcile deposit accounts to the general ledger and maintain the central information file on customer records. Learn to enhance customer relationships with friendly and courteous customer service communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.

Learn the established procedures for the following functions:

• Maintain confidentiality of customer account information.
• Receive incoming telephone calls and courteously route to the appropriate bank employee.
• Review new deposit account documentation for requirements, proper account titling and verify proper data is uploaded to the core system.
• Perform maintenance to new and existing deposit accounts to comply with documentation and regulatory requirements.
• Review and process stop payment orders, lost/stolen/forged item orders and funds availability hold orders.
• Process general ledger rejects and add entry descriptions.
• Reconcile credit card cash advances to the internal checking account.
• Reconcile official checks to the general ledger.
• Provide assistance to customers and bank employees concerning deposit account and internet banking inquiries.
• Safe deposit box reconciliation and maintenance.
• Process printed notices for mailing.
• Process change of address forms and returned mail.
• Process periodic, overdraft and telephone transfer requests.
• Review incoming department and individual email.
• Process and prepare items sent and received from the branch system.
• Performing research requests.
• Account documentation filing.
• Retrieve and deliver Bank mail to USPS.
• Perform other duties as required or assigned.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

OTHER SKILLS AND ABILITIES

Must have the ability to operate the following equipment: telephone, copy and fax machine, PC and printer. Working knowledge of Word Processing, spreadsheets and email software.

KEY CONTACTS--Internal and External

Has continuous contact with Bank customers in responding to inquiries, provide assistance and answer questions.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMMENTS

Position requires the ability to work before or after normal business hours to attend various bank meetings and training sessions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Banking: 1 year (Preferred)

Work Location: In person