Program Manager-Fresno ILA

POSITION DESCRIPTION

Position Title: Program Manager- Fresno Independent Living Association (ILA) and Rapid Rehousing Administration Program

Location: Fresno, CA

Department: Fresno Independent Living Association & Rapid Rehousing Administration Program

Reports to: Housing Director

Supervises: Housing Navigators, Coordinators, Assistants, Interns

FTE: 1.0

FLSA Status: Exempt

Community Health Improvement Partners (CHIP) is a registered 501(c)(3) nonprofit organization that serves as a leader in employing innovative, collaborative solutions for addressing critical community health issues across California. CHIP works to assess community health needs, engage stakeholders, and advocate to create policy, systems and environmental changes that reduce health disparities. CHIP’s vision is for everyone to have the opportunity to achieve optimal health and well-being. To learn more about CHIP, visit: www.sdchip.org.

POSITION SUMMARY

CHIP is seeking a full-time Program Manager for the Fresno Independent Living Association program (https://ilacalifornia.org/fresno-county/) and the Rapid Rehousing Administration program. This position supports the Housing Director in overseeing program operations, ensuring high-quality service delivery, and facilitating community outreach and education. The Program Manager is responsible for the implementation, administration, and day-to-day management of all aspects of the ILA program. This includes oversight of the ILA website, education and training, the Peer Review and Accountability Team (PRAT), and the Outcomes Measurement Group (OMG). The Program Manager plays a pivotal role in maintaining and enhancing the quality of Independent Livings across Fresno County, ensuring compliance with ILA standards, and supporting the organization’s mission of fostering dignified, empowering recovery environments.

CORE COMPETENCIES REQUIRED

Management Experience

Organization & Planning

Adaptability

Communication-Oral/Written

Case Management Experience

Time Management Skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the coordination and implementation of day-to-day activities and special projects, including the Fresno ILA Directory, education and training, vacancy tracking, Peer Review Accountability Team, and Outcomes Measurement Group.
• Facilitate and support project meetings, ensuring effective communication between all committee members, subcontractors, operator members, and other project partners.
• Manage timelines and program outcomes as defined by the Fresno ILA and Rapid Rehousing Scope of Work and Implementation Plan.
• Implement and advance Fresno ILA and Rapid Rehousing strategies and activities in collaboration with the Housing Director.
• Assist with the development of strategic plans and establish program performance indicators, ensuring timely implementation.
• Oversee program operations, contractual compliance, and delivery of adequate, fair, and effective housing and housing-related supportive services.
• Assist with developing, implementing, and maintaining procedures as well as administrative monitoring practices and controls to obtain smooth and effective operations.
• Oversee general programmatic communications, including social media, the program website, meeting reminders, and general partner inquiries.
• Manage the ILA and Rapid Rehousing Administration Program budget, assist with invoice submittal, and oversee programmatic financials.
• Serve as lead staff to oversee all committees and work teams, and to facilitate communication between all committee members, subcontractors, operator members, and other project partners.
• Assist with project and program reporting and evaluation.
• Work with Housing Director and Evaluation team to collect relevant data for program outcomes and needs.
• Facilitate trainings, workshops, and events for member operators, tenants, and key partners.
• Providing programmatic technical assistance to ILA members, prospective members and other key partners.
• Monitor, evaluate, and supervise the operation of the Fresno ILA Membership Recruitment.
• Provide ongoing training, coaching, and professional development opportunities for program staff to enhance their skills and knowledge in areas such as housing services, recovery support, harm reduction, conflict resolution, cultural humility, motivational interviewing and trauma-informed care.
• Maintain a partnership with County of Fresno and City of Fresno as well as participating community members in ILA.
• Act as the Liaison with collaborating organization, the County of Fresno, and the City of Fresno.
• Represent CHIP, the Fresno ILA and Rapid Rehousing program at meetings as well as maintain relationships with internal and external stakeholders, community coalitions, subcontractors, and clients.
• Collaborate with other service providers and stakeholders within the continuum of care, including substance use disorder treatment providers, mental health agencies, housing authorities, and social service organizations, to coordinate services and supports for program participants.
• Complete program monthly reporting to Fresno ILA Housing Director, County of Fresno, and City of Fresno Contract Analyst.
• Other duties as assigned.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Sitting at a desk for sometimes long and continuous periods of time.
• Answering or making calls on the telephone for sometimes long and continuous periods of time.
• Using a keyboard to perform research, and to communicate through written means for sometimes long and continuous periods of time.
• Looking at a computer monitor for sometimes long and continuous periods of time.
• Occasionally standing, walking, reaching, and stooping.
• Lifting up to 30 lbs.
• Exposure to low to moderate noise level

QUALIFICATIONS

Incumbents must demonstrate the ability to follow policies and procedures as established in the Community Health Improvement Partners Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management. In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION

• BA/BS degree in related field required; Master’s degree is preferred.· Combination of education and work experience will be considered.

WORK EXPERIENCE

• Minimum of 3 years of experience in Behavioral Health, Supportive Housing, or related fields.
• Strong background in program management (minimum 3 years), including budget oversight and staff supervision.
• Experience working with shared housing or similar housing programs is preferred.
• Exceptional written and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in using relevant software and tools for remote work.
• A valid driver's license and the ability to travel as required.

EQUIPMENT AND APPLICATIONS

• Proficiency in MS Office, including Word, Excel, and Outlook as well as Zoom
• Working knowledge of all standard office equipment

KEY SKILL SETS

• Communicates Effectively
• Communicate effectively orally and in writing.
• Communicate effectively with people of various educational, socio-economic, and cultural backgrounds and function calmly in situations which require a high degree of sensitivity, tack, and diplomacy.
• Establish effective working relationships with management, employees, employee representatives and the public representing diverse cultures and background.

Customer Focused

• Assess the customer's immediate needs and ensure customer's receipt of needed services through personal service or making appropriate referral.
• Values and Respects Other.
• Treat City/County employees, teammates, representatives of outside agencies and members of the public with courtesy and respect.
• Drives to Excel.
• Teamwork and Collaboration
• Establish and maintain effective and coordinated working relationships with individuals, groups, and community agencies.
• Continuous Learning
• Demonstrates Ethical Behavior.
• Supportive of Change.
• Exercise appropriate judgment in answering questions and releasing information.
• Analyze and project consequences of decisions and/or recommendations

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Professional development opportunities
• Flexible work arrangements

Starting Range: $60,000.00 - $62,500.00.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Join our team and contribute to our mission of providing housing solutions to ILA recipients in Fresno. If you have the qualifications and skills we are looking for and are passionate about making a positive impact in the community, we encourage you to apply.

Job Type: Full-time

Pay: $60,000.00 - $62,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Manager: 3 years (Preferred)

License/Certification:

• CDL (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $60,000 - $62,500