Albany Office Coordinator

Description

Albany Office Coordinator

CHANCE Albany Office

Type : Full time / hourly benefits

Community Helping All Negotiate Change Effectively (CHANCE) is a peer support center that uses non-clinical, peer-based activities that support individuals to make the life changes necessary to recover from mental health and substance use disorder conditions.

Position objective : This position will also play a key role in day-to-day operations of the building.

Job description :

The Albany Office Coordinator at C.H.A.N.C.E. plays a critical role in creating a welcoming, safe, and supportive environment for those we serve. The position involves providing front-line customer service, managing check-in processes, and directing peers to necessary staff / resources, all while maintaining confidentiality and adhering to the center's policies.

Duties and responsibilities :

• Greet and check-in clients in a warm, respectful, and empathetic manner.
• Provide basic information about C.H.A.N.C.E. services, including hours of operation, available resources, and referral options as needed.
• Connect peers with PSS staff to complete intake and for other services based on their needs.
• Answer phone calls, respond to inquiries, and manage messages.
• Ensure the front desk area remains organized, clean, and stocked with necessary supplies (forms, pamphlets, etc.).
• Maintain accurate client records in compliance with privacy regulations (e.g., HIPAA, confidentiality agreements).
• Monitor the front desk area and observe peer interactions to ensure a safe and supportive environment.
• Identify signs of distress or crisis among peers and notify appropriate staff immediately.
• Document incident reports.
• Maintain knowledge of local community services
• Attend team meetings, training, and workshops as required.
• Adhere to confidentiality and privacy policies, ensuring that sensitive information about clients is protected.
• Maintain Albany office calendar and act as liaison for community group use of the building.
• Coordinate dental clinic and medical outreach and act as point of contact.
• Coordinate Service of Copier.
• Coordinate supplies and services for cleaning.
• Order office supplies.
• Accept incoming donations or direct to other staff as needed.
• Provide needed support to Executive Director and PSS Director for upcoming events.
• Provide support during PSS certification training by ordering food and other items for the class.
• Coordinate maintenance requests with support from ED and PSS Director as needed.
• Practice cultural sensitivity, awareness, and competency regarding Person Centered and Delivered Services.

Qualifications / Requirements :

Compensation details : 19-19 Hourly Wage

PIf10c4879201b-31181-36530372