What are the responsibilities and job description for the Office Coordinator - Albany, OR position at New Horizons In-Home Care?
We are looking for someone to inspire, encourage and be part of a passionate team of people that represent the best in Client Care Services. As a people-first company, we believe great care starts with taking care of our people. This role is essential in delivering on our mission to empower well-being through comprehensive care and companionship.
The Office Manager is responsible for all day-to-day coordination and management of care needs and care plans. We are looking for a proven leader who’s committed to building the future of in-home care by delivering best-in-class experience for clients, caregivers and our staff.
You will be responsible for thinking through the client journey and how we can continue to optimize the client onboarding experience from inquiry to assessment to client care and connection. Additionally, you are responsible for leading the smooth coordination of operations to achieve quality agency standards and positive financial outcomes.
New Horizons offers impressive wages and full benefits including telemedicine access to board-certified doctors, ongoing education and paid maternity leave. Best of all, you will make a profound difference to the lives in the communities we serve.
When you join the team, you’ll receive one-on-one training with an Administrator from one of our other offices as well as virtual training and support. Our company culture is deeply collaborative and supportive to ensure best practices are shared across offices.
Why people love working at New Horizons:
We’re a people first company. That means everyone earns a living wage with endless opportunities for growth within the company. We’re proud of our popular staff incentive program, where you can earn prizes such as a tablet, new TV, spa day, weekend getaway, spot bonuses, and more! We provide countless opportunities to connect with fellow caregivers and staff through our online community platform and office parties. New Horizons encourages growth and education by offering scholarship opportunities, education credits, and more.
Responsibilities:
New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process. If you need assistance in completing your application, please call (541) 687-8851.
The Office Manager is responsible for all day-to-day coordination and management of care needs and care plans. We are looking for a proven leader who’s committed to building the future of in-home care by delivering best-in-class experience for clients, caregivers and our staff.
You will be responsible for thinking through the client journey and how we can continue to optimize the client onboarding experience from inquiry to assessment to client care and connection. Additionally, you are responsible for leading the smooth coordination of operations to achieve quality agency standards and positive financial outcomes.
New Horizons offers impressive wages and full benefits including telemedicine access to board-certified doctors, ongoing education and paid maternity leave. Best of all, you will make a profound difference to the lives in the communities we serve.
When you join the team, you’ll receive one-on-one training with an Administrator from one of our other offices as well as virtual training and support. Our company culture is deeply collaborative and supportive to ensure best practices are shared across offices.
Why people love working at New Horizons:
We’re a people first company. That means everyone earns a living wage with endless opportunities for growth within the company. We’re proud of our popular staff incentive program, where you can earn prizes such as a tablet, new TV, spa day, weekend getaway, spot bonuses, and more! We provide countless opportunities to connect with fellow caregivers and staff through our online community platform and office parties. New Horizons encourages growth and education by offering scholarship opportunities, education credits, and more.
Responsibilities:
- Lead office employees to deliver an excellent experience at every interaction
- Perform initial, monthly, and quarterly client supervisory visits and check-ins and complete assessment documentation
- Review, maintain and update client care plans
- Ensure all assessment visits are successfully implemented and scheduled in a timely manner
- Periodically provide hands-on training to caregivers on caregiving tasks
- Assist with caregiver onboarding, training, and scheduling as needed
- Comply with all agency policies and procedures
- Maintain confidentiality of client, employee, and agency operations
- Present a professional appearance and promote positive work environment
- Initiate, track, and maintain up-to-date client files in compliance with all applicable licensure/certification/accreditation requirements and work with supervision to ensure timely submissions.
- Ensures security of all client records including computer-based documentation
- Minimum of two years of facilities management experience in a healthcare related field
- Education and/or experience in healthcare administration
- Self-starter who knows how to identify opportunities with recommended solutions
- Creative problem-solving skills
- Possess strong written, verbal, and presentation skills with diverse populations
- Ability to multi-task and stay calm in a fast-paced environment while ensuring attention to detail
- Ability to work as a team player in high stress situations with a positive work ethic
- Advanced computer skills in business applications
- Strong grasp of federal and state laws and ethical issues pertaining to PHI confidentiality and HIPAA requirements
New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process. If you need assistance in completing your application, please call (541) 687-8851.
