What are the responsibilities and job description for the Collections Manager position at Community Options, Inc.?
Description
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are actively seeking a skilled Collections Manager in Newtown, PA. The Collections Manager reports to the Director of Finance and Treasury and will oversee and manage the collections process for the organization ensuring timely and accurate billing, payment collections, and adherence to Federal and state regulations and financial best practices. This role will work closely with the Billing, Revenue, Cash Application, Intake, and Accounting teams to resolve outstanding balances, improve collection rates, and support the financial stability of the organization.
Responsibilities
Community Options is an Equal Opportunity Employer M/F/D/V
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are actively seeking a skilled Collections Manager in Newtown, PA. The Collections Manager reports to the Director of Finance and Treasury and will oversee and manage the collections process for the organization ensuring timely and accurate billing, payment collections, and adherence to Federal and state regulations and financial best practices. This role will work closely with the Billing, Revenue, Cash Application, Intake, and Accounting teams to resolve outstanding balances, improve collection rates, and support the financial stability of the organization.
Responsibilities
- Collections Oversight:
- Build a collections department, including all related policies and procedures.
- Lead the collections department, including managing a team of collection specialists.
- Oversee the timely and accurate collection of customer balances, ensuring adherence to organization policies and regulations.
- Maintain and monitor accounts receivable aging reports, including trends or issues that need immediate attention.
- Follow up with payers on overdue accounts and ensure that all collections efforts are compliant with legal and regulatory requirements.
- Service as a point of contact for the resolution of billing issues and negotiate payment plans.
- Address and resolve billing complaints or concerns.
- Collaboration with Internal Teams:
- Collaborate with the billing, revenue, intake, and accounting departments to ensure proper billing procedures and to resolve discrepancies.
- Prepare accurate reports for internal leadership on collections performance, trends, and strategies for improvement.
- Assist in training and supporting staff on best practices for collections.
- Assist in the reconciliation of aging’s in accounting software against billing platforms
- Regulatory Compliance and Documentation:
- Ensure that all collection activities are compliant with state and federal regulations, including HIPPA.
- Maintain proper documentation of payor interactions, collection attempts, and payment agreements.
- Stay updated on changes in healthcare laws and billing practices.
- Process Improvement & Strategy Development:
- Identify and implement strategies to improve the efficiency and effectiveness of collections processes.
- Recommend and implement best practices for managing accounts receivable and collections.
- Analyze collection data and trends to recommend adjustments in billing practices, posting, and/or other areas for process improvements.
- Ensure compliance with internal controls, policies, and procedures. Develop and monitor treasury operational policies.
- Other:
- Actively participate in special projects and department initiatives
- Additional tasks and responsibilities may be assigned
- Bachelor’s degree in Business Administration, Finance, Economics, or related field (required)
- Minimum 5 years of overall experience in collections, preferably in a healthcare setting
- Knowledge of Medicaid billing and insurance practices preferred.
- Strong understanding of Medicaid, and other healthcare billing regulations, including HIPPA.
- Excellent communication and interpersonal skills
- Valid driver’s license with a satisfactory driving record
- Collaborative team player, high degree of integrity, high initiative, and professional judgement
- Proficiency in financial management software (NetSuite preferred) and Microsoft Office Suite.
- Exception Excel skills
- Proven people management skills with ability to motivate people.
- Ability to work independently and part of a team
- Excellent time management skills
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
- University partnerships that include tuition reduction
Community Options is an Equal Opportunity Employer M/F/D/V
