Client Experience Coordinator

As our Full-Time Client Experience Coordinator. The Client Experience Coordinator serves a dual role for the organization. First; as the ambassador to all visitors to Community Partners of South Florida (CPSFL). The Client Experience Coordinator will make answering all incoming calls the highest priority, and link callers with the requested department within the agency The Client Experience Coordinator will greet all visitors and link them with the appropriate service provider within the agency. The Client Experience Coordinator will provide clients and visitors with outstanding customer service; maintaining a professional and positive demeanor at all times. The Client Experience Coordinator will be able to knowledgeably field questions about CPSFL as well as each service area and successfully direct issues to the appropriate department/individual for resolution. The Client Experience Coordinator will also support the Intake Department activities by entering data, providing customer service, copying, taking self-referrals, scheduling clients to meet with Intake Therapists, getting consents when needed, verifying appropriateness for services, keeping Sales Force up to date, keeping referrals sources up to date, and other administrative tasks.

• Associate’s Degree with at least 2 years of relevant experience
• OR a High School Diploma with a minimum of 3 years of relevant experience.
• AA or BA/BS preferred
• Bi-lingual Spanish required
• Previous experience in a similar fast-paced environment is highly desired

Key Responsibilities:

• ORGANIZATION CULTURE: Promote the mission, values and vision of Community Partners of South Florida.
• TEAM PLAYER: Work as a part of the team and be flexible.
• MULTITASK: Demonstrates skill in managing multiple tasks, including effectively navigating the telephone system and visitors to the front desk.
• OUTREACH: Act as a liaison and appropriate representative for the agency with outside social service agencies, schools, and other organizations.
• DOCUMENTATION: High attention to detail, in order to ensure the accuracy of filing, organizing documents, and inputting data into CPSFL’s Electronic Medical Record (EMR) and the state Carisk system.

Why join CPSFL family?

• Apply your skills and experience to help drive community transformation.
• Collaborate with a diverse network of people.
• You will be part of a family culture that promotes trust, love, and human dignity. To us, you will not be just another number, but a member of our valued team with a voice to senior leadership.
• As a learning organization, we provide exceptional training and development opportunities.
• Our employees find long-lasting careers with CPSFL, and many managers and senior leaders have been promoted from within.

Compensation and Benefits:

• Compensation: $20/hr
  
• Generous Paid Time Off: Our company provides an exceptional paid time off package, including ten paid holidays, a fully paid week off from Christmas to New Year, as well as the accumulation of vacation, sick, and personal time right from the beginning of your employment.
• Benefits and Benefit Bucks: At CPSFL, we value the well-being of our employees and offer a comprehensive benefits package that covers various aspects of health and welfare. We understand that every employee has unique needs, which is why we provide monthly Benefit Bucks dedicated to health benefits. With up to $185.00 per pay period (Semi-Monthly), you have the flexibility to personalize and choose the health benefits that suit you best.

Our benefits package includes medical, dental, vision, life, and disability insurance coverage. We also offer a 403(b) retirement plan with a matching contribution of up to 5%, enabling you to save for your future.

To support your overall well-being, we provide an Employee Assistance Program (EAP) and extend legal and financial services. Additionally, we recognize the importance of pets in your life, and thus offer pet insurance to cover their medical needs.

CPSFL fosters an environment that supports equity in race, gender, religion, diversity and inclusion at the individual, organizational and community levels in service to our mission.

We are an equal opportunity employer and a drug-free workplace.