Senior Program Specialist - ESE

The qualified candidate must be a motivated and knowledgeable individual who is willing to work with people from diverse backgrounds to join our Employment Connection team. This role will support program participants by providing case management, career coaching, and facilitating job readiness workshops to prepare individuals for job search in the Porterville area.Ideal candidate must possess:

• Engaging qualities in Job Readiness Workshop Facilitation
• Proficiency in data entry
• Excellent written communication skills
• Strong mathematical abilities
• A talent for coaching individuals in exploring career paths
• Public speaking skills required
  
  

Bilingual preferred.If you are prepared to make a significant impact and help others achieve their employment objectives, we encourage you to apply.SCOPE OF WORK:This position's purpose is to provide Tulare County residents with vocational counseling, supportive services, and career planning assistance. The incumbent is responsible for providing opportunities for potential customers in low-income communities to access WIOA Career Services and enroll in the ESE program.ACCOUNTABILITIES:

• Collects, organizes, and analyzes information about individuals through records, tests, interviews and professional sources, to appraise their interests, aptitudes, abilities and personal characteristics for vocational
• Maintains case management files, documents contact with customers, employers, school staff and other partners and provide all required documentation in a timely
• Prepares and modifies documents including correspondence, reports, memos and
• Serves as a customer liaison responding to customer problems, questions or concerns and coordinates with the proper agency personnel to provide timely and accurate answers for the
• Follow-up with customers and agencies as appropriate to document use/success of
• Provides documentation to partnering
• Inputs accurate and complete data for all contacts with customers into agency
• Facilitates one-to-one counseling, case management, orientations and workshops to assist in preparation for job readiness, assist with resume building and help participants navigate
• Remains updated on occupational and local labor market information, program requirements, and regulations affecting
• Refers customers to other CSET program resources as applicable via the internal referral
• Compiles and studies occupational, educational, and economic information to aid in making and carrying out vocational and educational
• Participates in outreach events and meetings with partner agencies as
• Participates in training and professional development to build required knowledge for the
• Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and
  
  

Skills & Abilities

• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional
• Provide exceptional customer service for individuals from various backgrounds that includes efficient, precise, and courteous communication in a dignified
• Ability to speak effectively with groups of customers or employees of the
• Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies and the general
• Ability to deal with customers in a calm, professional, friendly and patient
• Ability to work under pressure and work with different types of
• Knowledgeable of modern office procedures and methods, is proficient in use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program data
• Possess communication skills, research abilities, flexibility and an ability to work well with
• Ability to read and interpret
• Ability to write routine reports and
• Knowledge of local labor market and employer
• Possess excellent organizational skills and attention to
• Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed
• Ability to work effectively with minimal
• Ability to communicate effectively both verbally and in written
  
  

WORK CONDITIONS & ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities.

• Must be able to sit, walk and stand for long
• Must have the visual ability to perform detailed work at close distances (computer screens).
• Must be able to bend, stoop and
• Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and
• Must be able to read, understand, and explain various forms and written
  
  

It is our company policy to conduct fingerprint testing with each employee upon hire if they are assigned to work with our agency. Fingerprint status is a condition to employment with C-SET. Information obtained is kept confidential. Fingerprinting is obtained prior to job assignment and does not constitute an offer of employment.