What are the responsibilities and job description for the IT Managed Services Engineer position at Community Technology Services?
The Community Technology Services team, located in the vibrant neighborhood of Midtown Atlanta, is excited to announce an opening for a full-time IT Managed Services Engineer . We are a pioneering IT Technology Projects and Managed Services company dedicated to serving multi-tenant residential communities. This role is crucial for ensuring our clients receive the highest level of support and service.
Position Overview :
As an IT Managed Services Engineer, you will collaborate daily with our dynamic team to address client support needs, standardize processes, and enhance service delivery. Your ability to provide exceptional customer service while applying your hands-on technical skills will be essential for success in this role. We are conveniently located in Midtown, making our office easily accessible via MARTA and the I-75 / I-85 Connector.
Key Responsibilities :
- Deliver technical assistance for a wide range of client technology, encompassing workstations, servers, printers, networks, surveillance systems, and access control systems.
- Support backup and disaster recovery solutions, ensuring continuity of service.
- Provide basic network technical support, including WAN and LAN connectivity, routers, firewalls, and security protocols.
- Configure and install technology devices at our client's sites.
- Respond promptly to alerts from our remote monitoring and management systems and take appropriate action.
- Conduct regular preventative maintenance on client devices in accordance with contracted specifications.
- Serve as the main point of contact for clients, guiding them through problem identification and resolution.
- Follow up with clients to ensure satisfactory resolution of issues and gather feedback on their experience.
- Prepare and submit accurate reports and metrics regarding project statuses and budgets to management.
- Understand the overall objectives of the service desk and collaborate effectively with team members.
Additional Responsibilities :
Benefits :
We offer a competitive compensation package with full-time employee benefits, including Paid Time Off, Insurance Options, 401k, Commuter Incentives, and more.
If you're passionate about technology, dedicated to outstanding client service, and eager to make a difference, we would love to hear from you!