Animal Care Advocate

About us:

In 2015, Companion Protect (CP) set our sights on extending and enhancing the lives of cats and dogs by offering the highest quality pet insurance programs featuring comprehensive coverage, innovative technologies, and inclusive plans for all ages and breeds. And we haven’t looked back since!

Our vision today? Keeping pets healthy …. because pets make us happy!

Achieving that vision wouldn’t be possible without our greatest asset: our associates. At CP, you will join an enthusiastic team that values collaboration and innovation and has a strong belief in harnessing a variety of experiences, ideas, and technology to maximize the impact we make. Are you ready to make your impact to help pets?

About our opportunity:  

As an Animal Care Advocate, you will be a part of our dynamic customer care department responsible for taking care of our valued customers...our pet parents! Your responsibilities will include accepting incoming calls, make outgoing calls, answer general inquires, assist customers with initiating claims, process premium payments and insurance applications.

What you’ll do here: 

• Serves customers by providing product and service information, resolving product and service problems
• Receives calls from pet insurance customers and answers policy questions and payment inquiries
• Manages inquiries and feedback from clients and customers via chat
• Manages all aspects of insurance policies from initiation through all steps
• Creates, updates, and maintains customer claim and veterinary interaction records via data entry
• Effectively handles customer concerns, provides necessary information to customers, and follows up through problem resolution
• Accepts payments and updates billing information for customers as needed
• Follows department and company procedures, guidelines, and policies

What you’ll bring to the team:

• 1 years of experience in a customer facing role in a corporate or customer service team setting
• Proficiency in Microsoft Office Suite and experience learning and using new technology
• High school diploma required
• Commitment: Dedication to the work we do and the customers we serve 
• Teamwork: Strong desire for team success 
• Resourcefulness: Creative, innovative, and effective problem-solver
• Bonus points if you have…
  • A current property and casualty license

Where you’ll work: This is a fully remote or hybrid opportunity.

Why you might love working here:

Whether you work at CP HQ or join our team remotely, get ready to be greeted by our furry associates as pets are at the center of everything we do! In addition, to our Pets at Work perk, we offer employee perks that go beyond your standard benefits and compensation packages – see below!

Our leadership team is dedicated to transparency, growth, and our purpose. We hire associates whose personal core values align with ours: Commitment, Teamwork, and Resourcefulness. You’ll find limitless growth and opportunities as we grow together. We invest in our associates because they invest their careers with us. If you're ready to utilize your skills and passion to make a significant impact in the reimagining of pet healthcare, Companion Protect might be the place for you.

Our perks and benefits:

• Generously subsidized company-sponsored medical, dental, and vision insurance
• 401K with company match and immediate vesting
• Subsidized pet insurance
• Casual Office Attire
• Flexible working environment
• Competitive PTO (Vacation Personal Sick time)
• Paid Parental and Pawternity leave
• 9 Paid company holidays per year
• Gym reimbursement
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Companion Protect, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. CP is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Companion Protect are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.