Administrator (Newport News, VA)

Role Summary:

We're seeking an Administrator at Coastal Virginia Surgery Center in Newport News, VA. This role is responsible for the overall operations and financial performance of our Ambulatory Surgery Center (ASC), ensuring clinical excellence, compliance with regulatory standards, physician engagement, and operational efficiency. The Administrator will lead a high-performing team to achieve strategic goals and optimize patient care.

Key Responsibilities:

Financial & Operational Performance

• Effectively manage costs and case volume to achieve or exceed budgeted EBITDA.
• Drive case volume growth by optimizing scheduling and resource utilization.
• Maintain staffing efficiency by ensuring staff costs remain within operational expense targets.

Clinical Quality & Compliance

• Ensure full compliance with all regulatory and accreditation standards.
• Maintain clinical quality metrics and implement initiatives to reduce clinical errors.
• Foster a culture of continuous quality improvement and patient safety.

Physician Engagement & Relationships

• Cultivate strong relationships with physicians, ensuring satisfaction with ASC operations.
• Maintain a high physician Net Promoter Score (NPS) through proactive communication and issue resolution.
• Drive case volume by aligning physician needs with center capabilities.

Facility Operations Management

• Ensure efficient operating room (OR) turnover to optimize case throughput.
• Achieve case cost targets through effective supply chain and process improvements.
• Maintain high standards for facility cleanliness, safety, and upkeep.

Team Leadership & Development

• Foster a collaborative, high-trust work environment to enhance staff engagement and retention.
• Maintain an employee Net Promoter Score (eNPS) above industry benchmarks.
• Drive staff development through coaching, training, and succession planning.

Qualifications & Experience:Required:

• Bachelor’s degree in healthcare administration, business, or a related field (Master’s preferred).
• Minimum of 5 years of experience managing an ASC or similar healthcare facility.
• Strong background in healthcare operations, financial management, and regulatory compliance.
• Proven success in developing physician relationships and leading high-performing teams.
• Experience managing profit & loss (P&L) and optimizing resource allocation.

Preferred Qualifications:

• Expertise in clinical, financial, and operational performance management.
• Strong understanding of ASC metrics, data analysis, and scheduling optimization.
• Ability to lead effective board meetings and strategic discussions.
• Skilled in recruiting, onboarding, and retaining top talent.
• Effective at coaching, performance management, and staff development.
• Proven ability to build and maintain strong relationships with physicians.
• Strong conflict resolution skills and ability to address complex issues.
• Ability to attract new physician partners and expand service offerings.
• Strong analytical skills to identify and address operational inefficiencies.
• Ability to implement solutions that drive cost savings while maintaining quality.
• Proactive in identifying opportunities for revenue growth and process improvement.

Job Type: Full-time

Ability to Commute:

• Newport News, VA 23606 (Required)

Ability to Relocate:

• Newport News, VA 23606: Relocate before starting work (Required)

Work Location: In person