What are the responsibilities and job description for the Service Desk Technician position at CompassMSP?
Service Desk Technician
Who we are:
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
What we are looking for:
Summary
The Service Desk Technician will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. This position will be in our Coral Gables FL office and requires occasional travel to client sites and on-call availability may be required, which would be scheduled in advance.
Qualifications Include:
- 2 year recent, relevant experience in a helpdesk role providing PC support
- Working knowledge of systems hardware, printers, scanners, and other peripheral devices
- Exchange / Office 365 Support and understand Active Directory
- Preferred certifications: A , Network , Windows Desktop
- Preferred work experience: Managed Service Provider or consulting environment
- Preferred systems experience: ConnectWise, Labtech, ESET
- Strong critical and analytical problem-solving skills
- Excellent verbal and written communication
- Exceptional attention to detail and highly organized
- Comfortable multi-tasking
- Vibrant and willing to contribute to a fun atmosphere
- Require a valid driver's license
Who you are:
You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment. Requirements for the position are:
A successful Service Desk Technician will be able to:
You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment. Requirements for the position are:
A successful Service Desk Technician will be able to:
- Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests
- Troubleshoot the following:
- Virtual Machines and Servers
- Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
- Disc space allocation, wireless access points, network performance monitoring systems, and system logs
- SonicWALL firewalls
- Microsoft SharePoint
- Mac OS X desktops/laptops
- Dell and HP servers/desktops/laptops
- Windows desktops/laptops (Windows 7 and 10)
- Servers-2008, 2012/2016 R2 Standard
- Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
- Perform basic network to ensure systems are operational and running at peak performance
- Experience with security best practices and remediation
- Provide assistance and to other team members and assist lead engineers on projects as needed
- Provide backup and disaster recovery services as required
- Provide base level VOIP support as required
What we offer:
- Competitive pay
- Quarterly Bonuses
- Progressive PTO
- Medical/Dental/Vision/Life/Disability available
- Tax-deferred retirement plan with company match
- Career Development and Coaching
- Fun work environment!
