What are the responsibilities and job description for the Service Desk Technician position at ManTech?
ManTech is seeking a motivated, career and customer-oriented Service Desk Technician to join our team in Doral, FL.
Responsibilities include but are not limited to:
Recommend and acquire equipment replacements and upgrades, draft and maintain LAN/WAN documentation and processes, and engineer and integrate new technologies into existing data center environments.
Resolving customer IT support requests
Conducts site surveys, analyzes the collected data, and performs necessary calculations to make technical recommendations.
Changing configurations, settings and permissions to fix computer issues
Installing new software and hardware drivers and updating existing ones as needed
Logging all service requests and updating tickets as needed
Systems Administrator providing Tier 1-3 responsibilities supporting in-country technical support to customers.
Gathering and analyzing data to diagnose problems with computer systems
Answering customer questions regarding computer systems and provide desk-side assistance to resolve customer incidents.
Resolve systems account and access management issues.
Tailor directory service entries, organizational mailboxes, and distribution lists to meet customer requirements.
Load approved add-on applications to the workstation baselines.
Support equipment install, move, add, change requests.
Minimum Qualifications:
Bachelors degree in Information Technology, or related technical field.
Masters degree is equivalent to 2 years of experience.
PhD degree is equivalent to 4 years of experience.
A minimum of 4 years of relevant experience.
Desired Qualifications:
Experience supporting DoD programs.
Experience in IT service management and ITIL processes.
Knowledge of ITSM tools such as ServiceNow and Jira.
ITIL certification
Cisco Certified Network Associate (CCNA)
Microsoft Certifications
Clearance Requirements:
Must have a current/active Secret clearance.
