Customer Operations Specialist

Customer Operations Specialist - Denver, CO

Salary: $50,000 - $55,000 per year

Compliance Solutions, the nation’s largest privately held provider of E-Learning, Virtual Education, and Instructor-Led Classes for Environmental, Health and Safety (EH&S) training, is seeking an enthusiastic, intelligent Customer Operations Specialist to join our team.

The Customer Operations Specialist will be responsible for providing a high level of customer service to clients and prospects, responding to inquiries, and resolving complex customer needs in a professional and timely manner. This is not a low-level call-center role. This role works closely with other departments to ensure an excellent customer experience throughout every interaction with Compliance Solutions.

The ideal candidate will possess excellent communication, interpersonal and computer skills with a background that displays a proven ability to multitask and prioritize while dealing with a high volume of work. This person should be detailed oriented and able to function independently and as part of a team. We are seeking a high performer with impeccable attention to detail, and the ability to problem solve when facing complex customer needs.

Responsibilities:

• Answer inbound customer calls in a professional and efficient manner, and help customers purchase the right services to meet their needs
• Place outbound calls to customers to confirm or cancel training classes and to verify customer information
• Provide excellent customer service, resolving customer concerns in a timely and satisfactory manner
• Verbal, email, and customer support chat communication with current and prospective customers
• Continually learn about the Environmental Health and Safety courses and products Compliance Solutions offers
• Generating and referring sales leads to our sales department
• Maintain accurate records of all customer interactions in CRM
• Data entry and processing
• Onboard and support new e-learning customers and provide low level technical support
• Manage and update department process documents
• Other administrative duties as assigned by management

Qualifications:

• 1-3 year's experience working in customer service or customer facing role solving complex customer issues and requests
• Demonstrated previous experience using Sales / Customer Support ERP or CRM (ex: NetSuite, Salesforce, HubSpot)
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize customer needs and tasks with a high volume of work
• Detail oriented
• Creative problem solver, solutions oriented
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite, particularly in Microsoft Excel
• HS Diploma or GED required. 2 or 4 year College Degree preferred
• Bilingual English / Spanish is a plus

Benefits:

• Health & dental insurance.
• Company sponsored life insurance.
• Company matched retirement plan.
• Flexible PTO including vacation, sick leave and company holidays.
• Professional development assistance.

This position requires a highly motivated professional who aligns closely with our Company Core Values below. If these values describe you and you’re looking for a place you can learn and grow, we encourage you to apply!

OUR CORE VALUES:

Tenacious Excellence

Excellence is a starting point. We give our best and strive to exceed expectations from the biggest projects to the smallest tasks. We never settle.

Dedication to Mission

We are driven by a mission bigger than ourselves. We care deeply about our customers’ wellbeing, and we work tirelessly to ensure they come home safely. What we do matters, and we rise above our challenges to achieve it.

Can-Do Service

We seek to impact our customers, teammates, vendors, and partners in a positive way with every interaction. We bring solutions with an attitude of service that starts with “Yes”.

Walk Your Talk

We aren’t pretenders or posers. We do what we say. We’re reliable and accountable, following through on every promise with integrity.

No Ego’s Allowed

We are confident, never arrogant. We’re team players who build each other up, collaborating with humility and open-mindedness to discover the best solution, not to “get my way”.

Always the Student

Never the master. We are relentless learners who are always adapting, evolving, and improving. We admit what we don’t know, and we thrive on constructive criticism because it helps us grow.

If you are in the market for a career and not just your next stop, respond immediately with a cover letter and resume.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Ability to Commute:

• Denver, CO 80207 (Required)

Work Location: In person

Salary : $50,000 - $55,000