Level 1 Desktop Support

Find out why CompucomStaffing is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!

We are currently seeking a qualified Level 1 Desktop Support to join our client’s team onsite in Morristown, NJ.

Duties and Responsibilities:

• Perform equipment install, move, add, and change at the request of client
• Document, maintain, upgrade, or replace hardware and software systems
• Manage triage, troubleshooting, and resolution on IT equipment
• Document efforts, issues and resolutions, close cases / tickets daily
• Inventory equipment on a bi-weekly basis

Campus Support:

• Break / fix hardware repair consists of
  • Triaging the hardware-related incident
  • Assigning a technical resource to perform the repair
  • Coordinating with the designated client contact
  • Ordering and tracking parts
  • If available, provide a client supplied loaner device to restore the end user to
    productivity until the EU device is repaired or replaced
  • Completing the repair, with appropriate escalation for damage due to equipment misuse
  • Updating and closing the incident
  • Performing warranty and non-warranty repairs of all devices
• Spares and Parts
  • Perform OEM warranty Return Merchandise Authorization ( "RMA”) process, client-provided spares and parts, or blend of the above by specific EU device

Deskside Support:

• Triage and resolution for configuration issues of in-scope operating systems
• Triage and resolution for configuration issues of in-scope applications
• Re-installing in-scope software, drivers, and add-ins

IMAC:

• Install: perform the physical setup and connection of an EU device at the end user's workspace
• Move: relocate an existing EU device from one physical location to
  another physical location either within the same building or within a complex
• Add: Add a hardware or software component to an existing EU device
• Change: perform configuration changes to an EU device
• Disposition: move an EU device that client has identified as being as
  safe for transport, to a central location within the campus site for processing

Skills and Qualifications:

• Minimum 1 years of IT technical support experience
• CompTIA A desired
• Experience with ServiceNow ticketing system

$25.00 - $26.00 per hour

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.