What are the responsibilities and job description for the Level 1 Desktop Support position at Excell?
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We are currently seeking a qualified Level 1 Desktop Support to join our client's team onsite in Morristown, NJ.
Duties and Responsibilities :
- Perform equipment install, move, add, and change at the request of client
- Document, maintain, upgrade, or replace hardware and software systems
- Manage triage, troubleshooting, and resolution on IT equipment
- Document efforts, issues and resolutions, close cases / tickets daily
- Inventory equipment on a bi-weekly basis
Campus Support :
Triaging the hardware-related incident
productivity until the EU device is repaired or replaced
Perform OEM warranty Return Merchandise Authorization ( "RMA") process, client-provided spares and parts, or blend of the above by specific EU device
Deskside Support :
IMAC :
another physical location either within the same building or within a complex
safe for transport, to a central location within the campus site for processing
Skills and Qualifications :
25.00 - $26.00 per hour
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
Salary : $25 - $26
